What are the responsibilities and job description for the Technical Support Specialist position at Southern West Virginia Health System?
Job Statement/Summary
The Technical Support Specialist I provides first-line technical assistance to end users across multiple sites within the organization. This position is responsible for diagnosing and resolving computer, network, and software issues, deploying and maintaining technology equipment, and ensuring systems operate efficiently. The role bridges help-desk support and field service, assisting with onsite installations, equipment setup, and basic network troubleshooting. Once the selected candidate has completed the required training in Hamlin, that person will be assigned to a location in the southern sites. This is a Monday- Friday position, with possible evenings and/or weekends needed, depending on emergencies.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION
An associate’s degree in information technology, Computer Science, or a related field is preferred, though equivalent work experience will be considered. Candidates should have one to three years of experience providing technical or help desk support. A CompTIA A certification or equivalent certification is required or must be obtained within eight months of hire; additional certifications such as CompTIA Network or Security or relevant bachelor’s degree are preferred.
The Technical Support Specialist I provides first-line technical assistance to end users across multiple sites within the organization. This position is responsible for diagnosing and resolving computer, network, and software issues, deploying and maintaining technology equipment, and ensuring systems operate efficiently. The role bridges help-desk support and field service, assisting with onsite installations, equipment setup, and basic network troubleshooting. Once the selected candidate has completed the required training in Hamlin, that person will be assigned to a location in the southern sites. This is a Monday- Friday position, with possible evenings and/or weekends needed, depending on emergencies.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION
- Provide technical support via phone, email, remote tools, or inperson.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Configure, deploy, and maintain desktops, laptops, printers, and mobile devices.
- Support Microsoft 365, Windows 10/11, and core business applications.
- Assist with setup and basic maintenance of network devices such as switches, access points, and cabling.
- Create and manage user accounts and permissions within Active Directory and Microsoft 365.
- Maintain accurate records of service requests, resolutions, and equipment inventory.
- Participate in IT projects including technology rollouts, system upgrades, and office relocations.
- Communicate effectively with staff to ensure prompt resolution of IT issues.
- Uphold data security and confidentiality policies in compliance with organizational and regulatory standards.
- Perform other duties as assigned.
- Strong understanding of Windows operating systems and Microsoft 365 environments.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent customer service and communication skills.
- Ability to prioritize and manage multiple tasks effectively.
- Strong problemsolving and troubleshooting skills.
- Selfmotivated and dependable, with strong attention to detail.
- Ability to work independently and as part of a team.
- Professional demeanor with the ability to support users at all technical levels.
An associate’s degree in information technology, Computer Science, or a related field is preferred, though equivalent work experience will be considered. Candidates should have one to three years of experience providing technical or help desk support. A CompTIA A certification or equivalent certification is required or must be obtained within eight months of hire; additional certifications such as CompTIA Network or Security or relevant bachelor’s degree are preferred.