What are the responsibilities and job description for the Academic Success Coach position at Southern Wesleyan University?
- Job type
Full Time - Location
Main Campus - Department
SWU Online - Salary
TBD
Academic Success Coach
Accepting applications
About this position
Academic Success Coach
Position Description
LOCATION: Central, SC
CLASSIFICATION: Regular, full-time, exempt
REPORTS TO: Director of Academic Online Support Services
GENERAL DESCRIPTION
As a member of the Academic Online Support Services department (AOSS), the Academic Success Coach (ASC) is responsible for the academic advising, development, and retention of students enrolled in online programs and courses. The ASC interacts with faculty, professional staff, students, and other program personnel to enhance and facilitate the progression, retention, and graduation of students. In addition, the academic advisor strives to ensure optimal student experiences and the highest level of student outcomes and sustained persistence measures are achieved.
RESPONSIBILITIES
The Academic Success Coach (ASC) supports and guides the development of students enrolled in online degree programs with the goal of supporting students' academic goals and increasing institutional persistence and retention rates. The ASC achieves defined objectives by implementing and maintaining services in compliance with established guidelines and proactively fostering effective relationships and individualized mentorships to help students achieve their. The ASC maintains regular contact with students, using multiple communication platforms, such as phone, email, messaging, and video conferencing.
- Provides proactive academic and developmental advising for all online students.
- Facilitates and supports student progression and manages individualized student success plans.
- Proactively identify and develop plans of action for students exhibiting characteristics (grades, attendance, and/or personal barriers) that may put them academically at risk.
- Communicates concerns about student progress to the student, faculty members, the Director of Academic Online Support Services, and others as appropriate or necessary.
- Consistently stays engaged with students in order to promote success.
- Acts as a liaison for student(s) in matters related to academic appeals, grievances, and other concerns affecting a student’s progress.
- Maintains relationship with key contacts at the university in order to keep the lines of communication open about what is best for the student.
- Aids in the research of best and high impact practices and the development of initiatives that ensures the success of students enrolled in online programs.
About our ideal candidate
QUALIFICATIONS
- Bachelor’s degree required, master’s degree preferred.
- Experience in higher education, online learning, and/or student support preferred.
- Experience with student information systems preferred.
- Ability to think critically, problem-solve, and prioritize the needs of students.
- Strong interpersonal and organizational skills.
- Excellent written and verbal communication skills.
- Ability to assist in the research and application of best and high impact practices for providing academic support for online students.
- Be comfortable working in teams and collaborating with others throughout the university.
- Works independently to meet expectations and deadlines with minimal supervision.
- Ability to listen to all points of view in analyzing situations and to use sound judgment in the decision-making process.
- Possess a high comfort level with web-based, mobile, and PC applications, including but not limited to the use of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) and the university’s learning management system (LMS).
OTHER REQUIREMENTS
- Mission and Lifestyle Expectations. The university is a Christian liberal arts institution in the Wesleyan-Holiness theological tradition. In light of SWU’s unapologetically Christ-centered mission, all employees are expected to embrace the university’s Statement of Faith, respect its Wesleyan heritage, and adhere to its lifestyle expectations.
- Physical/Environmental Requirements
- Physical/Environmental Requirements. Visual acuity necessary to do editorial work, proof documents, and manage files. Requires ability to sit for periods of time in an interior office environment. May require infrequent lifting of objects up to 10 pounds, and occasionally items up to 20 pounds. Infrequent and limited travel may occur.
- Pre-employment Screening. Employment is contingent on the completion a criminal background screening.
It is the policy of Southern Wesleyan University to provide and maintain equal employment opportunities to qualified individuals regardless of race, color, national origin, sex, pregnancy, childbirth or related medical conditions (including but not limited to lactation), disability, genetic information, veteran-status, age, or any other classification protected by state, federal, or local law, unless a bona fide occupational qualification applies. The University reserves its right to operate as a church-related institution and to develop policies consistent with the religious tenets of its sponsoring denomination, The Wesleyan Church, and is permitted and reserves the right to prefer employees on the basis of religion (Title VII, Section 702-703, United States Civil Rights Act of 1964, as amended).
Southern Wesleyan University is a Christ-centered, student-focused learning community devoted to transforming lives by challenging students to be dedicated scholars and servant-leaders who impact the world for Christ. In addition to specific academic requirements, SWU provides quality undergraduate and graduate programs in a distinctively Christian environment that fosters the integration of faith, learning, and living. Candidates for employment must support the Christian mission of the university and give evidence of successful professional experience, mature faith, and consistent Christian lifestyle.
To view the university's profile, visit About SWU. To learn more about The Wesleyan Church-it's history, beliefs, and position on current issues-visit wesleyan.org/about. Applicants for employment are encouraged to view the following links providing additional information about how our campus community lives out these beliefs and practices.
Statement of Purpose
Doctrinal Statement
Community Expectations
Christ Centered: Purpose, Scholarship, Community, Transformation
- Purpose: A specific calling for a unique role in our world.
- Scholarship: Academic excellence in an innovative faith-centered environment.
- Community: Belonging to a connected and compassionate body of learners.
- Transformation: Christ’s redemptive work in individual and corporate life.
We believe that every individual has a God given purpose, brought to fruition by the sanctifying power of the Holy Spirit and the challenge of scholarship. As we participate in a consecrated community of learners we are continuously transformed into the image of Christ both individually and corporately.
Salary : $41,999 - $63,170