What are the responsibilities and job description for the Front Counter Sales Associate position at SOUTHERN TIER ELECTRIC SUPPLY, INC?
An electrical distributor counter sales professional assists electricians and contractors by providing product information, processing orders, managing transactions, and offering technical support, all while maintaining a clean sales area and ensuring customer satisfaction. Key responsibilities include helping customers select appropriate products, entering sales and stock orders, handling returns, managing inventory, and collaborating with other departments to resolve issues and fulfill orders.
-Customer Service:
Greet and assist walk-in customers , as well as those who call or email, by providing product information, answering questions, and offering solutions for their electrical needs.
-Ordering Processing:
Accurately enter customer orders for stock, special orders, and backorders into the company's system.
-Technical Support:
Provide technical details and product demonstrations for various electrical products and online solutions.
-Sales Support:
Assist with creating quotes, processing payments , and managing order changes and returns(RGAs).
-Inventory Management:
Receive materials,stock shelves, keep the counter and showroom area clean and organized, and support will-call preparations.
-Relationship Building:
Foster strong relationships with customers and vendors to ensure customer satisfaction and promote sales
-Product Knowledge:
Maintain up-to-date knowledge of products, promotions , and company offerings.
Required Skills and Qualifications
-Customer Service Skills:
Excellent communication and interpersonal skills to build customer relationships and provide helpful support.
-Product Knowledge:
Strong understanding of electrical products and industry standards, or the ability to quickly learn them.
-Technical Aptitude:
Ability to learn and use sales and inventory management software, including digital ordering tools.
-Organizational Skills:
Ability to maintain an organized workspace and manage multiple tasks efficiently.
-Teamwork
Ability to work effectively with other departments, such as warehouse and accounting, to meet customer needs.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
Salary : $16 - $20
