What are the responsibilities and job description for the Information Technology Specialist position at Southern Technical College?
Company Summary
Headquartered in Sanford Florida, Southern Technical College is part of a family of colleges and training centers across the United States. STC has provided quality instruction, training, and career placement for our students for over twenty years.
Job Description
We are looking for an IT Support Specialist to join STC’s team of IT Support professionals. Working behind the scenes to support our Students, Faculty and Staff, this individual will resolve issues they encounter on a day-to-day basis and support STC’s business systems. This position needs to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the entire organization can access and utilize the software and resources they need for work. The general schedule is 1st shift Monday through Friday but may require occasional flexibility during projects and implementations. This is not a remote position. Candidate will be expected to commute to the campus every day. Although this role is based at our Fort Myers campus, we will be supporting campuses across the country.
Key Responsibilities
Diagnose and resolve technical issues with hardware or software systems
Consult with end users to understand and troubleshoot technical issues
Assess user needs and recommend solutions like patches, upgrades or enhancements
Document and create technical support procedures and templates
Work directly with external vendor(s) as the main point of contact
Innovate to improve the customer experience and create a stronger company
Answer, evaluate, and prioritize incoming telephone, voicemail, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Ensure security measures remain intact
Train end users on technology best practices
Minimum Experience/Qualifications
Associates Degree or currently working towards a Bachelor’s Degree in Computer Science, Business Information Systems, or equivalent work experience required
Excellent technical, troubleshooting, and analytical skills
Ability to support Mac OS, Windows, IOS and Android systems
Good analytical and problem-solving skills, able to troubleshoot problems
Well organized and able to manage multiple responsibilities
Experience with networking and active directory in a large corporate environment
Strong macOS and Microsoft Windows 11 troubleshooting experience
Proficient with Microsoft 365
Good communication skills
Ability to multitask and adapt to new processes
Continuous learning and adaptation
Demonstrated ability to learn new tools, processes, and technologies
Takes ownership, is dependable, and follows through on commitments
Some after hours duties may be required.
Desired Experience
Ability to create and edit reports using Microsoft’s Report Builder and SQL Server Report Service (SSRS)
Knowledge of administering SharePoint, One Drive and Teams
Knowledge of Microsoft Endpoint Configuration Manager (AKA SCCM)
Knowledge of scripting with Powershell
Understanding of ITIL framework and processes
Working knowledge of Network configuration for routers, switches, VPN and firewalls and TCP/IP subnetting.
Working knowledge of Windows Server environment including File Sharing, DFS, Printing, DHCP and DNS
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- Associate (Preferred)
Work Location: In person
Salary : $50,000 - $55,000