114302 - Valet Attendant

ROLE DESCRIPTION 
Position: Valet Attendant 

 
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! 
Come be a part of an AWARD WINNING TEAM. 
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

Status: Non-Exempt 
Reports to: Valet Supervisor 

JOB SUMMARY 
The Valet Attendant is responsible for providing exceptional customer service by greeting guests and parking/retrieving guest vehicles in a safe and efficient manner. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel. 

ESSENTIAL DUTIES & FUNCTIONS 

• Operational Responsibilities 

• Greeting guests at the door of vehicles and welcoming the guest to property. 

• Park and retrieve guest vehicles promptly and safely. 

• Maintain the cleanliness and organization of the valet area. 

• Assist with luggage and provide directions or information as needed. 

• Guest Services 

• Greet guests warmly and provide excellent customer service. 

• Respond to guest inquiries and resolve any issues or complaints. 

• Ensure guest satisfaction by accommodating special requests. 

• Team Support and Training 

• Assist in training new valet attendants as needed. 

• Support team performance by collaborating with colleagues. 

• Communication and Reporting 

• Communicate effectively with the valet supervisor and other departments. 

• Report any incidents or safety concerns immediately. 

• Safety & Compliance 

• Follow all hotel policies and procedures. 

• Adhere to safety standards and maintain a safe working environment. 

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Strong verbal and written communication skills 

• Effective time management and problem-solving skills 

• Ability to work well with a team and demonstrate attention to detail 

• Excellent organizational skills and interpersonal abilities 

• Valid driver’s license and clean driving record 

Physical Requirements 

• Standing/Walking: Frequent, including walking long distances 

• Lifting/Carrying: Up to 50 lbs, such as luggage 

• Other Physical Requirements: Handling, grasping, and crouching as needed 

Working Environment 

• Exterior: Outdoor valet parking area, exposure to weather conditions 

BASICS 

• Maintain cleanliness and organization in all work areas 

• Display courteous behavior with guests and team members 

• Report any unsafe conditions immediately 

• Ensure hotel equipment is in proper working condition 

• Perform any additional duties as assigned by the supervisor 

CANDIDATE PROFILE 

• Education and Experience: High school diploma or equivalent preferred; previous customer service experience is a plus