What are the responsibilities and job description for the 104101 - Mini-Bar Attendant position at SOUTHERN STAR COURTS MANAGEMENT CORPORATION?
ROLE DESCRIPTION
Position: Mini Bar Attendant
Status: Non-Exempt
Reports to: Food & Beverage Manager
JOB SUMMARY
The Mini Bar Attendant is responsible for maintaining and restocking the mini bars in guest rooms. This role supports the team by ensuring that all mini bars are fully stocked and clean, contributing to the overall guest experience and hotel operations.
ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
- Restock and replenish mini bar items in guest rooms.
- Maintain cleanliness and organization of mini bars and storage areas.
- Monitor inventory levels and report any shortages to the supervisor.
- Guest Services
- Provide excellent customer service and respond to guest inquiries.
- Ensure guest satisfaction by accommodating special requests.
- Team Support and Training
- Assist in training new mini bar attendants as needed.
- Support team performance by collaborating with colleagues.
- Communication and Reporting
- Communicate effectively with the housekeeping manager and other departments.
- Report any incidents or safety concerns immediately.
- Safety & Compliance
- Follow all hotel policies and procedures.
- Adhere to safety standards and maintain a safe working environment.
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Previous experience in a hospitality or customer service role is preferred
Physical Requirements
- Sitting: Occasional
- Standing/Walking: Frequent, including walking long distances
- Lifting/Carrying: Up to 50 lbs, such as mini bar items and supplies
- Other Physical Requirements: Handling, grasping, and crouching as needed
Working Environment
- Interior: Guest rooms and storage areas
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure mini bar equipment is in proper working condition
- Perform any additional duties as assigned by the supervisor
Education and Experience: High school diploma or equivalent preferred; previous experience in a hospitality or customer service role is a plus