What are the responsibilities and job description for the IT Systems and ERP Specialist position at Southern Specialties Inc?
About the Role
Southern Specialties is seeking a hands-on IT Systems and ERP Specialist to support our day-to-day technology operations and play a key role in our upcoming ERP migration to Prophet. This role serves as the primary help desk contact while also managing infrastructure, business applications, and EDI processes in close collaboration with the IT Director.
Key Responsibilities
- Provide Tier 1 help desk support for end users across all departments
- Manage and support Microsoft 365, Active Directory, and ERP systems (MS Business Central / Prophet)
- Administer network infrastructure including wired/wireless, switches, firewalls, and servers
- Manage cloud phone system, CCTV, access control, and printer/MFP fleet
- Implement and maintain EDI document exchange with trade partners (AS2/Lanham/Itrade)
- Serve as a System Champion for the Prophet ERP implementation — including data migration, testing, user training, and go-live support
- Maintain IT asset inventory and documentation in SolarWinds helpdesk
- Write user manuals and deliver end-user training on ERP and financial systems
Requirements
- 2–5 years of experience in IT support/operations (Windows, networking, client/server)
- Experience with Microsoft Dynamics NAV / Business Central preferred
- Familiarity with CCTV systems, cloud telephony, and mobile device management
- Bachelor's degree in Computer Science, IT, or equivalent experience
- Bilingual (English/Spanish) preferred
- Strong analytical, written, and communication skills
- Self-motivated with excellent attention to detail