What are the responsibilities and job description for the Operations Specialist position at Southern Reins Logistics?
Southern Reins Logistics, LLC is a full-service freight brokerage dedicated to delivering tailored freight solutions that meet our clients' unique needs. Specializing in custom logistics planning and strategic carrier matching, we ensure each shipment is handled with precision, transparency, and efficiency.
As an Operations Specialist, you will play a vital role in ensuring timely, cost-effective, and efficient operations, contributing to the overall growth of the company and the satisfaction of our clients. The ideal candidate will be responsible for negotiating competitive rates, booking shipments, and maintaining strong relationships with carrier partners.
Responsibilities:
- Negotiate competitive rates and foster long-term relationships with carriers to support sales efforts and enhance carrier relationships.
- Independently book and schedule shipments with carrier partners; track and trace all loads to ensure timely delivery.
- Communicate with shippers and receivers to schedule pick-up and delivery appointments, ensuring smooth logistics operations.
- Resolve any issues that arise with carriers, ensuring swift resolutions to maintain operational efficiency and client satisfaction.
- Stay informed on market trends, shipping lanes, hot spots, and industry conditions to remain competitive within the logistics market.
- Accurately enter data into the Transportation Management System (TMS), including load booking, rate confirmations, bill of ladings (BOL), accessorials, and shipment notes.
- Post available loads and engage with carriers to ensure full coverage of shipments; use discretion to select the best options for booking.
- Provide regular shipment updates to customers, maintaining clear and open communication to manage expectations.
- Request and review proof of delivery from carriers before uploading into the TMS for accurate record-keeping.
- Maintain a high level of office organization and efficiency, contributing to a productive and collaborative work environment.
What we look for:
- Bachelor’s degree strongly preferred, or equivalent experience.
- 1 years of experience in the logistics industry is preferred.
- Ability to speak, read, and write in English fluently. Proficiency in Spanish or another second language is a plus.
- Exceptional customer service skills and ability to solve problems effectively.
- Strong organizational and multitasking abilities.
Our Benefits:
- Competitive base salary commission and bonus incentives
- Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
- 401(k) with Company Matching
- Generous PTO Company Paid Holidays
- Casual dress code
Are you a highly-motivated individual who desires a rewarding career in the non-stop world of the freight brokerage industry? Do you want to work in an energetic culture with excellent career growth while learning from our industry-experienced team members? Then we invite you to apply!