New Patient Coordinator

Description

Role: New Patient Coordinator

Job Type: Non-exempt

Reports To: Doctor & Practice Manager

Position Overview

The New Patient Coordinator plays a vital role in ensuring each patient receives exceptional care and treatment. This position is responsible for delivering an outstanding new patient experience: from scheduling and confirming appointments to performing patient photos, X-rays, and intraoral scans, while ensuring patient records are maintained with 100% accuracy.

We Are Looking For Individuals Who Are

• Flexible and adaptable
• Committed and dependable
• Improvement-focused
• Team-oriented
• Fun and positive
• Curious and eager to learn
• Relationship-focused
• Active listeners who connect well with people
• Self-starters
• Motivated to develop new skills
  
  

Essential Job Functions

• Manage patient records and provide office tours when onboarding new patients
• Take patient X-rays and photos, including facial, occlusal, and intraoral images (right, left, and lower views)
• Perform and assist with intraoral scans
• Maintain accurate and complete patient records
• Ensure the records area is fully stocked and organized
• Assist the front office team with patient check-in, check-out, and answering phone calls when needed
• Support opening and end-of-day responsibilities as required
  
  

Essential Job Skills

• Communicates effectively and respectfully with doctors and team members
• Demonstrates reliability and responsiveness to patients and the team
• General knowledge and understanding of orthodontic treatment plans and patient care
• Strong interpersonal skills with a customer service mindset
  
  

Requirements

Minimum Requirements:

• High School Diploma or GED
• Strong organizational skills
• Flexible Schedule
  
  

Preferred Requirements

• 1-2 years orthodontic assistant
• Dental Assistant X-Ray Certified or able to start process within 30 days of employment.
  
  

Benefits

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%
  
  

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, walking for much of the day
• Manual dexterity Lifting up to 30 pounds (may exceed this amount at times in emergency patient situations)
• Bending and reaching
  
  

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).