What are the responsibilities and job description for the Patient Service Representative - Rehab Services - Full Time - Nashua, NH position at Southern New Hampshire Health?
Full time | 32 hours/week | Monday - Thursday 9:30am - 6:00pm
Who We Are
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70 practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.
About The Job
The Patient Service Representative serves as a key member of the front desk and administrative support team within our Rehab/Clinical areas. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection.
What You’ll Do
Who You Are / Requirements
Who We Are
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70 practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.
About The Job
The Patient Service Representative serves as a key member of the front desk and administrative support team within our Rehab/Clinical areas. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection.
What You’ll Do
- Greet, direct, and register patients in a professional and compassionate manner
- Answer incoming telephone calls and provide general information
- Schedule appointments and enter, track, and manage referrals
- Collect and accurately process co-payments and daily batches
- Obtain, verify, and update patient demographic and insurance information
- Scan, index, and file documentation within the medical record
- Process insurance requirements and communicate effectively with patients and staff
- Schedule interpreter services, including live interpreters and translation technologies
- Maintain compliance with HIPAA and confidentiality regulations
- Stay current with EPIC upgrades, policies, and procedures
- Participate in process improvement initiatives
- Identify safety concerns and notify appropriate personnel
- Provide back-up support to other administrative staff as needed
- Attend mandatory training and in-services
Who You Are / Requirements
- High School Diploma or equivalent
- Knowledge of reception tasks, clinic workflows, and office procedures
- Basic computer skills with proficiency in Microsoft Office
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Ability to work independently and as part of a team
- Effective written and verbal communication skills
- Professional demeanor with a caring, customer-service–focused approach
- Minimum of one year of customer service experience
- Understanding of medical terminology
- Southern NH Medical Center is a 5-time Magnet designated hospital
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Medical, dental, and vision coverage
- Life insurance
- Short- and long-term disability
- Flexible Spending Accounts (FSA)
- Competitive pay
- Tuition Reimbursement
- Nursing Student Loan Paydown Program
- 403(b) Retirement Savings Plan
- Education & paid training courses for continued career progression
- & so much more!