What are the responsibilities and job description for the HOA Administrator - Grand Harbor position at Southern Marinas?
Position Summary
Grand Harbor Marina & Resort is seeking a highly organized and customer-focused HOA Administrator to oversee the day-to-day administrative operations of the condominium Homeowners Association. This role is responsible for managing HOA communications, financial tracking, and resident support while ensuring smooth coordination between condo owners, guests, and marina management.
Key Responsibilities
Manage all Homeowners Association (HOA) communications, including responding to homeowner inquiries and distributing updates, notices, and correspondence
Prepare, maintain, and distribute monthly HOA reports, including financial summaries and operational updates
Process and track billing, invoices, dues, and contracts related to HOA operations
Maintain accurate and organized records using Excel spreadsheets for reporting, billing, and owner information
Answer incoming calls and provide professional, courteous customer service to homeowners, guests, and vendors
Coordinate and manage reservations related to HOA-managed units or amenities
Provide administrative support to marina and resort leadership as needed
Assist with organizing HOA meetings, preparing agendas, and documenting meeting minutes
Ensure compliance with HOA policies, procedures, and governing documents
Perform other administrative duties as assigned by management
Qualifications
Previous administrative or office management experience required; HOA or property management experience preferred
Strong organizational skills with attention to detail and accuracy
Proficiency in Microsoft Excel and general office software
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Customer service-oriented mindset with a professional demeanor
Ability to handle sensitive or confidential information with discretion
Work Environment & Schedule
Full-time position based on-site at Grand Harbor Marina & Resort
Schedule may include occasional evenings or weekends depending on HOA or resort needs
Grand Harbor Marina & Resort is seeking a highly organized and customer-focused HOA Administrator to oversee the day-to-day administrative operations of the condominium Homeowners Association. This role is responsible for managing HOA communications, financial tracking, and resident support while ensuring smooth coordination between condo owners, guests, and marina management.
Key Responsibilities
Manage all Homeowners Association (HOA) communications, including responding to homeowner inquiries and distributing updates, notices, and correspondence
Prepare, maintain, and distribute monthly HOA reports, including financial summaries and operational updates
Process and track billing, invoices, dues, and contracts related to HOA operations
Maintain accurate and organized records using Excel spreadsheets for reporting, billing, and owner information
Answer incoming calls and provide professional, courteous customer service to homeowners, guests, and vendors
Coordinate and manage reservations related to HOA-managed units or amenities
Provide administrative support to marina and resort leadership as needed
Assist with organizing HOA meetings, preparing agendas, and documenting meeting minutes
Ensure compliance with HOA policies, procedures, and governing documents
Perform other administrative duties as assigned by management
Qualifications
Previous administrative or office management experience required; HOA or property management experience preferred
Strong organizational skills with attention to detail and accuracy
Proficiency in Microsoft Excel and general office software
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Customer service-oriented mindset with a professional demeanor
Ability to handle sensitive or confidential information with discretion
Work Environment & Schedule
Full-time position based on-site at Grand Harbor Marina & Resort
Schedule may include occasional evenings or weekends depending on HOA or resort needs