What are the responsibilities and job description for the Patient Relations and Risk Management Specialist position at Southern Illinois Healthcare?
At Southern Illinois Healthcare, we are seeking a skilled Patient Relations and Risk Management Specialist to join our team. This key role will be responsible for managing patient relations grievances and complaints while also identifying and mitigating risk events within the hospital.
The ideal candidate will possess strong communication skills, both verbal and written, as well as the ability to manage complex situations with ease. They will work closely with patients, families, medical staff, and administration to ensure timely and effective resolutions to patient concerns.
Key responsibilities of this position include:
- Managing patient relations grievances and complaints through face-to-face contact, letters, phone calls, emails, and patient satisfaction surveys.
- Investigating concerns through collaboration with administration, providers, managers, and supervisors for timely responses to patients and families.
- Facilitating grievance meetings and acting as a patient liaison.
- Directing patient inquiries and complaints to appropriate medical staff members and following up to ensure satisfactory resolutions.
- Explaining policies, procedures, and services to patients using medical or administrative knowledge.
In addition to these key responsibilities, the successful candidate will also have the opportunity to participate in quality improvement initiatives and contribute to the development of policies and procedures related to patient relations and risk management.
