Client Experience Banker - Charlotte

At Southern First, we believe banking is about people, and we’re making a difference one client and one banker at a time. Rooted in service and family, our core values make up the foundation of our company and the way we do business. Those values include caring, serving, and loving others. Every day, our team proudly carries out our mission of impacting lives in the communities we serve.

Headquartered in beautiful Greenville, SC, Southern First is locally owned and growing Southeastern markets in three states. Our relationship-first approach to banking is backed by our commitment to investing in easy-to-use technology, giving our clients all of the tools they need to easily manage their finances whenever, wherever.

If you are passionate about impacting lives in our community and building long-lasting client relationships, we’d love for you to join our team. We care. We serve. We love. 

POSITION SUMMARY

Responsible for performing both teller and platform transactions as needed while providing prompt, efficient and accurate client service, representing the Bank in a courteous, professional manner, able to uncover client needs beyond the immediate transaction and successfully transition the client to the appropriate team member to address that need.

Client Experience Banker Summary: Responsible for being the primary support for the Client Experience Officer by assisting with servicing, maintenance and all other retail deposit needs. Responsible for representing the Bank in a courteous, professional manner including assisting client in a timely manner and/or successfully transition the client to the appropriate team member. Provides prompt, efficient and accurate service via telephone, email, and in person.

ESSENTIAL RESPONSIBILITIES

• Accept deposits, verifying cash and endorsements, and issues receipts.
• Cash checks
• Redeem U.S. Savings Bonds.
• Issue and sign cashier's checks and loan proceeds checks.
• Accept loan payments and safe deposit box rental payments.
• Answer client inquiries and gives balances.
• Balance transactions at end of day and verifies cash totals.
• Assure full compliance with BSA and Reg CC.
• May include answering and directing incoming client phone calls by discerning the levels of priority as well as determining what can or cannot be handled.
• Assist in the support of Client Experience Officers by assisting in the daily maintenance of existing relationships. This includes support for Electronic Banking, Mobile Banking, BillPay, HorizonXE, Remote Deposit Capture, Electronic Funds Transfers etc.
• Work closely with the Client Experience Officer/Client Experience Relationship Team to handle any client retail deposit needs in the absence of Client Experience Officer.
• Research and answer client inquiries; discuss products and rates.
• Cross-sell the bank's services and products by developing and maintaining a strong working knowledge of all relevant Bank products and services.
• Safe deposit box services.
• Research and verify account information, and resolve problems for clients as necessary.
• Process credit card advances.
• Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws
• Complete other duties as assigned.

ADDITIONAL RESPONSIBILITIES OR DETAILS

• May assist with training, vault maintenance, scheduling, opening and closing.
• Perform backup functions such as account and debit card file maintenance, process check orders, etc.

ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred.
• Banking Experience preferable, ideally on both the teller and platform roles.
• Cash handling accuracy.
• Interpersonal skills to represent the Bank in a positive way in dealing with the general public, clients and other team members.
• Ability to effectively communicate while displaying the professional demeanor which is identified with Southern First Bank.
• Ability to adjust to change and a willingness to be a team player.
• Outgoing personality and a genuine desire to meet the public.
• Maintain regular consistent and professional attendance, punctuality and personal appearance.
• Ability to operate computer and other standard office equipment such as a typewriter, 10 key calculator/adding machine, copier, and fax machine.
• Ability to multi-task while maintaining a rapid response rate for acknowledging clients in person as well as incoming calls.
• Working knowledge of Microsoft Word and Excel.
• Knowledge of retail banking rules, regulations, policies and procedures
• Successful completion of all training deemed necessary by the Bank.

WORK CONDITIONS

• This position requires regular and predictable attendance and must be able to sit for long periods of time as position involves majority of time spent at desk and computer.
• Little to no travel required.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.