What are the responsibilities and job description for the Front Desk Coordinator position at Southern California Reproductive Center PLLC?
Southern California Reproductive Center (SCRC)
Southern California Reproductive Center (SCRC) is a leading fertility clinic recognized for clinical excellence, compassion, and a deeply patient-centered approach to care. At SCRC, our work is purpose-driven—we help individuals and families navigate some of the most meaningful and emotional moments of their lives, and we do so in a supportive, collaborative environment that values every team member’s contribution.
We are seeking a Front Desk Coordinator to serve as the welcoming face of our Santa Barbara clinic. This is a front desk–focused role that plays a critical part in shaping the patient experience, with light hands-on support assisting with patient rooming and exam room turnover. For someone who enjoys patient interaction, values teamwork, and wants meaningful, stable work in a respected healthcare organization, this role offers both purpose and variety.
Key Responsibilities
Front Desk & Patient Experience (Primary Focus)
- Greet patients warmly and create a positive, reassuring first impression.
- Check patients in and out efficiently and professionally.
- Schedule, coordinate, and confirm appointments.
- Answer phones, return messages, and provide clear information to patients.
- Verify insurance, collect payments, and assist with basic billing support.
- Maintain a clean, organized, and welcoming reception area.
Clinic Support (Light Duties)
- Escort and room patients as needed to support clinic flow.
- Assist with exam room turnover between patient visits.
- Collaborate with clinical staff to ensure an efficient, seamless patient experience.
Qualifications
- Medical front desk, administrative, or healthcare experience preferred.
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Calm, professional, and compassionate demeanor.
- EMR/EHR experience is a plus.
- Team-oriented with a willingness to assist where needed.
SCRC is an equal opportunity employer committed to creating an inclusive, respectful, and supportive workplace.