Training Coordinator

Role Summary
The Training Coordinator holds full responsibility for developing, supporting, and overseeing the company's training programs such as Certified Trainers (CTs), Ballers, and Trainee(s). This role ensures that all training programs uphold and reinforce 7 Brew's culture, mission, and core values. The Training Coordinator maintains strong, ongoing relationships across the entire training ecosystem, fostering alignment, consistency, and excellence in all training initiatives.

Supervisory Responsibility
May supervise and/or work closely with Certified Trainers, Ballers and other Training Department Personnel.

Expected Hours of Work
This is a full-time, remote position operating across the 7 Brew footprint. The role requires 50% or more travel throughout the assigned territory to support training department needs. The Training Coordinator must be available to work across various dayparts, including early mornings, late nights, and weekends, based on business demands.

Primary Responsibilities

Develop, update, and implement training materials and resources as needed to support consistent, effective learning experiences, in collaboration with marketing partners to ensure alignment and brand consistency.

Facilitate training programs designed to elevate both individual and team performance, ensuring alignment with 7 Brew operational and cultural standards.

Deliver training through classroom sessions, action training, coaching conversations, video, and other instructional methods.

Ensure training quality and effectiveness by conducting observations, providing feedback, administering testing, evaluating results, and analyzing key performance indicators (KPIs).

Maintain full operational proficiency across all stand positions and responsibilities.

Build, develop, and support a team of Ballers to execute high-quality new-hire training and maintain training standards across the region.

Cultivate positive team relationships through clear communication, coaching, and supportive collaboration.

Skills and Qualifications

Experience in training and/or related field with strong operational knowledge of 7 Brew systems and standards.

Ability to manage multiple projects and support new stand openings, when needed, simultaneously.

Strong and engaging presentation and training methods, suitable for diverse audiences.

Proven ability to build strong relationships.

Strong organizational skills and ability to work independently with minimal oversight.

Excellent communication skills, including verbal, written, and interpersonal.

Strong analytical and planning abilities with a focus on process improvement and execution quality.

Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and Outlook, and the ability to quickly learn and train other software systems used by the brand.

Demonstrated teamwork and collaboration, with the ability to positively influence and support others.

Basic HR knowledge and ability to escalate concerns to HR or Payroll when necessary.

Physical Demands

Frequent physical activity, including standing and walking for extended periods of time.

Occasional movement requirements, such as sitting, climbing, balancing, stooping, kneeling, crouching, or crawling as needed for setup and operational tasks.

Ability to safely work on ladders and lifts during stand setup and equipment installation.

Ability to lift up to 60 lbs independently and up to 100 lbs with assistance.

Southern Brew is an Equal Employment Opportunity Employer committed to equal employment practices. This position description is not all-inclusive and duties may change at any given time based on business needs.