Personal Banker, Retail Banking

Job Description

Southern Bank is seeking a Personal Banker to join our team. As part of our family, you will play a vital role in upholding our commitment to the highest ethical standards and maintaining the values trusted by our customers and communities.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

We are a team rooted in the communities we serve, working together to be the best in our industry. Our Southern Bank Patch illustrates these ideals.

• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

Essential Functions and Performance Areas

1. Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals;
2. Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate;
3. Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;
4. Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;
5. Maintains thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;
6. Maintains proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products;
7. Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner;
8. Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays;
9. May be asked to assist at various branches across Southern Banks footprint;

Good computer skills; High school diploma or equivalent.

Educational Requirements

Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization.

Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; Southern Bank