Network Management Coordinator

**Job Summary:**

This role assists Loan Officers in a variety of duties, interacting with customers, Loan Officers, and Loan Processing personnel to complete tasks associated with loan origination and servicing.

The successful candidate will ensure tasks are completed accurately, timely, and professionally, providing prompt and professional service to internal and external customers.

Key Responsibilities:

• Obtain information related to the loan origination process, including credit reports, appraisals, and title policies.
• Assist loan customers with inquiries regarding payoffs, changes of owner, and note modifications.
• Prepare disbursement worksheets, loan documentation checklists, and other communications necessary to document credit files.
• Ensure all loan documentation and customer information is scanned into the core system in a timely manner.
• File liens, including deeds of trust and notice of liens, to protect the Bank's lien on collateral.
• Ensure compliance with HMDA and CRA regulations.
• Receive and clear tracking reports, ensuring outstanding issues are properly received and documented.
• Perform clerical tasks, such as filing, photocopying, and scanning loan files.

Requirements:

• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office products.
• Attention to detail and ability to multi-task in a fast-paced environment.
• High School Diploma or equivalent.
• Previous experience in customer service or loan administration.
• Knowledge of general banking policies and procedures.

Core Competencies:

• Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
• Customer Focus: Ensuring the customer perspective is a driving force behind business decisions and activities.
• Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment.
• Engagement Readiness: Demonstrating a willingness to commit to one's work and invest one's time, talent, and best efforts in accomplishing organizational goals.
• Managing Work: Effectively managing one's time and resources to ensure work is completed efficiently.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job.