Loan Support Specialist

PRIMARY PURPOSE OF JOB

Performs various clerical duties within the Credit Administration Department.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS          

Insurance           

• Coordinates with third party insurance tracking company with any needed insurance documentation. Coordinates credit life claims and submits payments.
• Coordinates force-placed claims and sends payments for force-placed policies.
• Reviews flood coverage for new loans and coordinates tracking of flood insurance; sends paid loan report to cancel life of loan monitoring.

Lien Perfection/Collateral Release

• Files online required UCC’s; renews as directed and imports to Precision.

• Creates and maintains document tracking reports to ensure that the bank has received important documents such as the recorded deeds of trust/mortgage, final title policies, title liens, and UCC’s.  
• Assists in processing collateral releases for all loan types. 
• Releases collateral in a timely manner; creates Collateral Release Authorization for loan officers’ signatures.
• Sends paid note and any other necessary documents to the customer.
• Scans documentation of released collateral into the system.

Escrow

• Assists in the escrow function for the department.  This function includes preparing reports and letters to send to county and city collectors requesting property tax information and then sending the payments for these taxes. 
• Maintains correct escrow amounts for taxes and insurance on Precision as well as assists in processing the annual escrow analysis statements.

Other

• Orders appraisals for secondary market loans.
• Assists with loan check-backs and loan payment reviews.
• Assists with various other job duties as directed by the Credit Administration Officer or Senior Credit Administration Officer. 

KNOWLEDGE, SKILLS AND ABILITIES

• Basic interpersonal communication and computer skills;
• Basic organizational skills; and,
• Attentive to detail and able to multi-task in a fast-paced environment.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Applied Learning: Assimilating and applying new job-related information in a timely manner.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.