Director of Facilities

Description

PRIMARY PURPOSE OF JOB

This position oversees the planning, operation, and maintenance of all bank-owned and leased facilities. This role ensures that all facilities are secure, efficient, compliant, and aligned with the bank’s strategic, regulatory, and customer service objectives. The position provides leadership in real estate planning, construction, maintenance, and sustainability while ensuring minimal disruption to banking operations.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members exhibit Southern Bank’s values, which can be remembered with this acronym FIRSTS . We teach our team members about our “values in action,” which give further examples of how we can live out Southern Bank’s values.
• We act as F AMILY – We know we’re not a related family, but we really care about people, both personally and professionally. We like knowing that our skills, our time, and our efforts contribute to the overall success of those we spend time with every day.
• We move with I NNOVATION – We push for better ways to solve problems. We are not afraid of a challenge; we’re driven to develop new ideas and solutions using creativity and experience. We are committed to leading, devising new solutions for all kinds of obstacles.
• We are R OOTED – We’re from here. These communities are our homes, and we are deeply invested in making our hometowns the best that they can be. We are firmly committed to success in the places where we’ve known people our whole lives.
• We prioritize S ERVICE – We put others above ourselves. We make intentional decisions and take action to benefit others, be it in our daily work with our customers and fellow team members, or in volunteering our time, money, and energy in our communities.
• We build T RUST – We strive to be reliable and trustworthy, honest, and transparent. We are dedicated to doing what’s best for our team members, our customers, and our communities, and they can be confident that we are who we say we are.
• We are a source of S TRENGTH – We have a capacity and resilience that has come through years of experience and growth. We are able to support those who count on us, and those who need us can rely on us.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

Strategic Facilities Planning

• Develop and execute a multi-location facilities strategy that aligns with the bank’s business growth and operational goals.
• Lead space planning and optimization efforts for new and existing branch locations, including relocations, consolidations, and closures.
• Coordinate with senior leadership on long-term real estate and infrastructure investments.
  
  

Facilities Operations & Maintenance

• Oversee day-to-day maintenance and operations across all branches, ATMs, and office locations to ensure reliability and brand consistency.
• Implement preventive and corrective maintenance programs to ensure uninterrupted banking services, minimize required repairs, and protect long-term value of fixed assets.
• Ensure branch facilities and office locations meet regulatory, safety, and ADA accessibility standards.
  
  

Security & Compliance

• Oversee the Physical Security Department and coordinate with IT and IS to ensure all facilities maintain physical security, surveillance, and access control systems.
• Ensure compliance with financial industry regulations, data protection requirements, and local building codes.
• Lead emergency response and business continuity planning for facilities-related incidents (e.g., power outages, natural disasters, vandalism).
  
  

Vendor & Contract Management

• Manage service providers for maintenance, janitorial, landscaping, HVAC, and security systems across multiple locations.
• Negotiate contracts and leases, manage vendor performance, and ensure service level agreements (SLAs) are met or exceeded.
• Standardize procurement processes and vendor relationships across all branch and office locations to improve cost control and service consistency.
  
  

Project & Construction Management

• Oversee new branch and office location construction, remodels, and renovations, ensuring projects are completed on time and within budget.
• Coordinate with architects, contractors, and design teams to uphold brand standards and operational requirements.
  
  

Financial Management

• Develop and manage the facilities and physical security departments’ operating and capital budgets.
• Identify opportunities for cost reduction through energy management, vendor optimization, and preventive maintenance programs.
• Track expenditures and report performance metrics to senior leadership.
  
  

Leadership & Team Development

• Lead and develop a geographically distributed facilities management team and on-site technicians.
• Foster a culture of safety, accountability, and customer service across all facilities.
  
  

Qualifications

CORE COMPETENCIES

Exhibits Southern Bank’s values, as further described through our values in action

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, outside vendors and partners, or organizations to help achieve business goals.

Leadership Disposition- Back Office: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role.

Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives.

The following specifications are general guidelines based on the minimum education and experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Skills

KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of banking operations, compliance, and physical security needs.
• Proven ability managing facilities across multiple geographic locations.
• Budgeting, forecasting, and cost-control expertise.
• Excellent vendor management and negotiation skills.
• Knowledge of building systems, safety regulations, and sustainability practices.
• Exceptional leadership, communication, and cross-departmental collaboration abilities.
  
  

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in business administration, operations or a related field; relevant certification or a master’s degree in related field is a plus.
• Five to ten years managerial work experience in a highly diversified organization; and
• Five-plus years of increasing responsibility and work experience in facilities management or operations .