What are the responsibilities and job description for the Deposit Operations Clerk I - ACH and Reclamations Desk position at Southern Bank and Trust?
Position: DEPOSIT OPERATIONS CLERK I - ACH AND RECLAMATIONS DESK
Reports To: Deposit Operations Manager
Reports To This Position: None
FLSA Status: Non-Exempt
Role Summary:
Review appropriate reports in order to disposition ACH exceptions and reclamations. Responsible for reconciliation of related general ledger accounts. Perform customer record and stop payment entries when death notifications are received. Review, upload and/or approve international checks with the corresponding bank for collection. Perform buy / sell entries with the corresponding bank for foreign currency when orders are placed. Load funds on gift cards when purchased.
Specific Job Functions (Duties/Responsibilities):
- Review / resolve and disposition ACH debit / credit exceptions through the Incoming Warehouse Exceptions.
- Work the Incoming Warehouse Release Returns report.
- Handle and obtain ACH Affidavits from branches.
- Assist branches with Altered, Counterfeit and Forged Checks. Complete supporting documentation and mail.
- Work the ACH Prenotes report.
- Work Death Notifications and return funds, if needed.
- Mail Notifications of Change daily.
- Handle any ACH / Government reclamations.
- Resolve any Safe Deposit Box rejects and errors in Horizon.
- Reconcile General Ledger Accounts.
- Process Incoming Collection Letter from other banks.
- Send Outgoing Collection Letter to other banks.
- Set up EDI Customers in FEDLine.
- Receive International Checks from branch to prepare International Cash Letter or formal Collection if needed with corresponding bank.
- Perform Buy / Sell Foreign Currency Orders with corresponding bank.
- Upload Gift Cards with appropriate funds via the ECOS system.
- Perform other duties as needed.
JOB REQUIREMENTS:
Knowledge/Skills/Abilities Required:
- Bank operations experience preferred.
- Good understanding of accounting standards and practices, regulatory rules and constraints.
- Excellent organization, communication, and listening skills.
- Ability to maintain a professional and pleasant manner under pressure.
- Maintain up-to-date knowledge of all Bank services and products.
- Ability to identify, think through and solve problems accurately and efficiently.
- Ability to maintain detailed documentation.
- Strong PC skills with emphasis on Microsoft Office and web-based applications.
- Ability to work independently with limited supervision and to plan and organize daily workflow.
- Possess the necessary interpersonal skills to maintain a friendly, courteous, and professional demeanor at all times.
- Ability to make sound decisions and use good judgment.
- Ability to determine when to act independently and when to refer situations to a higher authority.
- Ability to understand explanations and instructions quickly.
- Ability to meet work objectives and deadlines while completing daily tasks.
- Effective oral and written communication skills.
- Maintain a professional personal appearance and work area.
Education/Experience Requirements:
- Associate’s degree or equivalent experience.
- Two to four years of previous experience in banking.
- Capable user of standard office equipment/software applications.
- Possess strong interpersonal, communication and leadership skills.