Assistant General Manager

Job Summary:

The Assistant General Manager (AGM) of a leading hotel brand is responsible for the overall management of hotel operations, ensuring high-quality guest experiences, maintaining the parent company's brand standards, and driving financial success. This position requires strong leadership, operational expertise, and exceptional problem-solving skills. The AGM will oversee all departments, including front desk, housekeeping, maintenance, and sales, to ensure seamless hotel operations. The role requires hands-on management and a commitment to walking the property multiple times daily to assess conditions and address any issues proactively.

Key Responsibilities:

Operational Management:

• Oversee all aspects of hotel operations, ensuring a well-maintained and efficiently run property 24/7.
• Implement and enforce brand standards, ensuring the highest level of guest satisfaction.
• Proactively identify and address operational challenges and opportunities for improvement.
• Walk the property multiple times daily to assess cleanliness, maintenance, and guest experience.
• Ensure all safety and security protocols are strictly followed.

Staff Leadership & Training:

• Hire, train, mentor, and manage all hotel staff, ensuring compliance with brand standards.
• Develop and enforce staff schedules to ensure proper coverage and efficiency.
• Foster a positive and professional work environment that promotes teamwork and accountability.
• Conduct regular staff meetings and training sessions to enhance service quality and brand compliance.

Guest Services & Satisfaction:

• Ensure superior guest experiences by handling concerns, complaints, and special requests efficiently.
• Monitor online and in-person guest feedback, implementing improvements as needed.
• Train front desk and housekeeping teams to uphold the highest hospitality and service standards.
• Manage and optimize group bookings, ensuring a seamless experience for large reservations.

Financial & Inventory Management:

• Monitor and control hotel expenses, labor costs, and revenue generation to meet financial goals.
• Oversee inventory management, including linens, cleaning supplies, and room amenities.
• Work closely with corporate leadership to develop and implement cost-saving initiatives.

Property Maintenance & Brand Compliance:

• Ensure the property is maintained in accordance with brand requirements and safety standards.
• Work with maintenance staff to identify and address repair needs promptly.
• Communicate with ownership about necessary property improvements or renovations.
• Maintain both interior and exterior cleanliness and functionality of the hotel.

Emergency Management:

• Be available 24/7 to respond to emergencies, including guest incidents, property damage, and operational disruptions.
• Develop and implement emergency response procedures to ensure the safety of guests and staff.
• Coordinate with local authorities and emergency services as needed.

Qualifications & Requirements:

• Minimum of 1-3 years of hotel management experience, preferably within the Hilton brand.
• Strong leadership and team management skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.
• Excellent problem-solving and conflict-resolution skills.
• Strong financial acumen with experience in budgeting and expense control.
• Ability to walk the property multiple times daily and be hands-on with operations.
• Spanish-speaking candidates are strongly encouraged to apply.
• Proficiency in hotel management software and Microsoft Office Suite.

Benefits:

• Competitive salary and performance-based bonuses.
• Health insurance options.
• Paid time off.
• Career development and training programs.
• Employee discounts on properties worldwide.

Join our team at Hampton Inn and lead a dedicated group of hospitality professionals to deliver an outstanding guest experience. Apply today

Job Type: Full-time

Pay: $30, $45,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Education:

• Associate (Preferred)

Experience:

• Hotel management: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• White House, TN Required)

Work Location: In person

Salary : $45,000