Front Office Supervisor

The Front Office Supervisor oversees daily front desk operations and serves as a lead resource for Front Desk and Call Center Teams. This role serves as a liaison between providers and the team to ensure patient needs are met. The supervisor role supports staffing, scheduling, training, mentoring, and workflow coordination to ensure efficient operations and exceptional patient service. The supervisor assists with employee performance feedback, timecard and attendance management, onboarding, and resolving patient concerns while promoting a positive team environment and maintaining professional standards.

Responsibilities

• Serves as a resource and first point of contact for Front Desk Representative team member.
• Collaborates with Manager to make day to day staff assignments and changes when staff members call out or scheduled time off; will work as back up for staff member.
• Assist in training new employees, acts as new employee mentor, cross-training staff, and re-training staff.
• Helps identify team members for training opportunities
• Contribute feedback and perspective to hiring and orientation of new and potential employees
• Assists the Manager in strategically planning for effective workflow according to volume in a manner that maintains staff and patient satisfaction.
• Reviews employee work for quality and provides positive and/or constructive feedback on all team members including 30 and 90 day reviews.
• Removes obstacles hindering the completion of work and communicates these obstacles and needs to the Manager
• Responsible for addressing patient issues or complaints that arose within the department.
• Collaborates with manager to develop standard operating procedures, educational tools and reference tools for all roles on the team.
• Acts as an example of SEC Culture and professional standards through their actions, attitude, and communications with internal and external contacts
• Reviews and approves all timecards and manages employee time off requests
• Serves as a liaison between providers and the team to ensure patient needs are met and staff is not overwhelmed.

Education and Qualifications

• High school diploma or GED, required.

Job Knowledge and Skills

• Two years reception/ office experience preferred
• Knowledge or experience with health plans and third-party players

Full-Time Benefits & Perks

• Set scheduled 4-day work week
• Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days)
• Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance
• 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas
• PTO accrued at 3.08 hours per paycheck (80 hrs/yr)
• 401k matching program after 1 year worked
• VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology
• Discounts through Uniforms of America, and the Working Advantage program.