What are the responsibilities and job description for the Motorcycle Service Writer and Parts Counterperson position at Southeast Motorcycle?
Southeast Motorcycle located in Douglasville, GA is looking for an honest, self-driven, results-oriented person with a positive outlook, and a clear focus on the highest of customer service standards. We are seeking a motorcycle parts and accesories counterperson and service writer ready for the opportunity to work in a customer-oriented friendly environment. We are a franchise Aprilia, Moto Guzzi and Vespa Motorcycle and Scooter and CFMOTO ATV and motorcycle dealer . Southeast Motorcycle has been in business for over 25 years!
Duties include, but are not limited to:
- Greet and serve every walk-in or phone customer courteously and promptly. Answer questions and assist them in identifying and obtaining parts, accessories, and apparel that they might need or enjoy.
- Actively solicit sales and suggest selling of service-related parts and accessories in conjunction with the service department. Use brochures and merchandise displays as sales aides.
- Handle customer communication regarding returns and/or problems with orders. Issue return authorizations and maintain related records. Ensure customer satisfaction.
- Follow up on special ordered items, and notify the customer when received.
- Maintain the appearance and cleanliness of counters, displays, shelves, bins, and customer contact area by following good housekeeping procedures.
- Intake Service customers
- Communicate with customers and technicians regarding repairs and service of motorcycles and ATVs
***Knowledge of ADP Lightspeed a huge plus***
***Southeast Motorcycle will cross train the right candidate: technician, service writer***
- Other duties as requested.
Great benefits!
Great pay based on experience!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Health insurance
License/Certification:
- drivers license (Required)
- Motorcycle License (Required)
Work Location: In person
Salary : $15 - $20