Office Assistant & Accounts Receivable

Southeast Fitness Repair is looking for a dependable, organized Accounts Receivable & Office Assistant to help keep our front office and daily cash flow running smoothly.

In this role, you will be the primary point of contact for customer billing inquiries and polite payment follow-ups, while also assisting with day-to-day office coordination like scheduling service technicians and ordering parts.

No prior accounts receivable or collections experience is required. We have established workflows and templates ready, and we will fully train you on our systems and processes. If you are comfortable on the phone, organized, and detail-oriented, we encourage you to apply!

Key Responsibilities

Accounts Receivable & Billing Follow-Up

• Reach out via phone and email to commercial clients regarding outstanding balances with a professional, customer-first approach.
• Maintain and update the weekly accounts receivable aging report.
• Keep clear, accurate notes on all customer communications and follow-ups.
• Escalate complex or unresponsive accounts to management when necessary.

Customer Service & Front Office

• Answer inbound phone calls and respond to customer emails regarding billing, service visits, and general inquiries.
• Route urgent requests or technical questions to the appropriate technician or management.

Scheduling & Operational Support

• Assist with scheduling service appointments and dispatching field technicians.
• Place, track, and verify orders for replacement fitness equipment parts.
• Maintain light digital filing and general administrative support as needed.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills; comfortable making outbound professional phone calls.
• High attention to detail and ability to keep accurate notes/records.
• Basic comfort with computers and cloud-based software (Google Workspace/Office 365).
• Experience with QuickBooks or field service software (like Service Fusion) is a plus, but not required—full training provided.
• Reliable transportation to our Jacksonville office.

What We Offer

• Consistent, Predictable Hours: Set part-time schedule so you can plan your week with confidence.
• Comprehensive Training: One-on-one onboarding covering all software, phone scripts, and daily processes.
• Supportive Environment: Direct access to leadership and clear, achievable benchmarks from day one.

Pay: $17.00 - $20.00 per hour

Expected hours: 16.0 – 22.0 per week

Application Question(s):

• "What type of customer service or administrative experience do you have?"
• This role requires working a fixed on-site schedule of 16–22 hours per week (Monday–Friday, 4 hours/day). Are you available to work these set hours consistently?
• Are you comfortable placing direct outbound phone calls to our commercial accounts on past-due invoices?

Ability to Commute:

• Jacksonville, FL 32218 (Required)

Work Location: In person

Salary : $17 - $20