What are the responsibilities and job description for the Experienced Automotive Service Advisor position at Southaven Kia?
Southaven Kia is seeking an experienced, professional Service Advisor who knows how to manage the drive, communicate clearly, and deliver a top-tier customer experience. This role is for advisors who understand that success comes from accuracy, accountability, and customer trust...not shortcuts.
Responsibilities
Located in Southaven, MS, Southaven Kia is a modern dealership committed to providing exceptional service and quality to our customers. We pride ourselves on building customer trust and fostering a professional, supportive environment for our team members.
Responsibilities
- Greet customers and manage the service lane experience from write-up to delivery
- Accurately document customer concerns and recommend maintenance and repairs
- Communicate clearly with technicians, parts, and management
- Manage workflow, follow-up, and repair status updates
- Drive CSI, service retention, and first-visit resolution
- Ensure repair orders meet manufacturer and dealership standards
- Uphold safety, compliance, and quality control expectations
- Minimum 5 years of Service Advisor experience in a dealership environment (or combined service experience)
- Brand-specific certification (Kia preferred) or equivalent OEM certification - required
- Strong understanding of service processes, warranty guidelines, and repair order accuracy
- Proven customer service, communication, and sales skills
- Ability to thrive in a fast-paced, high-volume service drive
- Professional appearance and customer-first mindset
- Competitive compensation with performance-based pay
- Full benefits package (medical, dental, vision, 401(k))
- Established service department with strong support
- Modern facility and systems
- Opportunity for long-term growth and stability
Located in Southaven, MS, Southaven Kia is a modern dealership committed to providing exceptional service and quality to our customers. We pride ourselves on building customer trust and fostering a professional, supportive environment for our team members.