What are the responsibilities and job description for the Lead Server position at Southall?
Southall Farm & Inn is a premier destination bringing nature, produce, and people together in a powerful and unique way.
The Lead Server will be responsible for the oversight of dining service in our signature restaurant.
RESPONSIBILITIES
- Provide an immersive well-curated dining experience to our guests by highlighting our seed to table operation.
- Communicate guest orders including any special needs or requests to the kitchen and bar using the hotels point-of-sales system; coordinate food and beverage timings
- Anticipate guest needs
- Provide Gueridon tableside cooking and training presentations
- Attend bar and wine service training
- Understanding front of house and back of house procedures
- Ability to coordinate with culinary staffs daily and weekly changes and requests
- Must possess comprehensive of the reservation process
- Perform new staff mentoring, training, providing insight and direction
- Completes all restocking and cleaning duties by performing opening and closing side work as instructed
- Memorizes menu items, recipes, and daily specials in order to answer questions and make recommendations to customers.
- Attends all pre-meal and departmental meetings in person in order to enhance communications and knowledge of products, service and facility.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the property at all times
- Present a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Properly and accurately close guest checks; process cash and credit card payments; room charges, properly settle voided checks or complimentary meals
- Work harmoniously and professionally with co-workers and supervisors
OUR TOP CANDIDATE
SKILLS & EXPERIENCE
- Restaurant hospitality experience
- Strong team leadership and organizational skills
- Food, wine, and liquor knowledge
- Excellent communication skills
- Attention to detail
- Strong problem-solving skills
EDUCATION & REQUIREMENTS
- High School Diploma
- Must be able to push, pull and lift 50 lbs.
- Available to work weekends, evenings and/or holidays
- Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions
OUR BENEFITS
- Competitive compensation package
- Medical, dental, vision, short and long-term disability, company-provided life insurance
- Generous paid time off accruals
- 9 paid holidays annually
- 401k and company match
- Education reimbursement
- Best-in-class Employee Assistance Program
- Free weekly outdoor activities and wellness classes
- 30% internal discounts
- Fresh and free daily meal
- Bountiful internal growth opportunities
OUR TEAM
Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earths bounty in an effort to connect with the land.
We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.
Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team