What are the responsibilities and job description for the Front Server position at Southall?
Front Server
Classification: Full Time, Non-Exempt
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.
The Front Server will be responsible for guiding our guests through an immersive dining experience, anticipating their needs and delivering the highest of personalized service and attention.
Responsibilities
- Provide an immersive dining experience to our guests by highlighting our seed to table operation and being knowledgeable about menu offerings
- Communicate guest orders including any special needs or requests to the kitchen and bar using the hotels point-of-sales system; coordinate food and beverage timings
- Check completed kitchen orders with the guests original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals
- Breakdown, clean and set-up of tables and chairs
- Work harmoniously and professionally with co-workers and supervisors
- Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
- Perform additional duties and projects as assigned by Southall Leadership
Our Top Candidate
Skills & Experience
- Restaurant hospitality experience
- Strong organizational and collaboration skills
- Food, wine, and liquor knowledge
- Excellent communication skills
- Attention to detail
- Strong problem-solving skills
Education & Experience
- High school diploma or equivalent experience
- Restaurant hospitality experience
- Strong organizational and collaboration skills
- Food, wine, and liquor knowledge
- Excellent communication skills
- Attention to detail
- Strong problem-solving skills
Our Benefits
- Competitive compensation package
- Medical, dental, vision, short and long-term disability, company-provided life insurance
- Generous paid time off accruals
- 9 paid holidays annually
- 401k and company match
- Education reimbursement
- Best-in-class Employee Assistance Program
- Free weekly outdoor activities and wellness classes
- 30% internal discounts
- Fresh and free daily meal
- Bountiful internal growth opportunities
Our Team
Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earths bounty in an effort to connect with the land.
We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.
Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.