What are the responsibilities and job description for the Leadership - Cedars Mediterranean position at South-SIDE! Hospitality Restaurant Group?
Store Leader - Cedars
Who we are — Great Communicators, Adaptable Hard Workers, Optimistic Problem Solvers
Job Description
Our Shift Leaders and Assistant Managers are trained to work each position in the restaurant as well as to lead the team to success.
As a Store Leader, your responsibilities fall into 4 broad categories:
- Supporting, training & supervising team members.
- Opening & closing according to restaurant procedures.
- Living out the Cedars “WHY” by captaining the delivery of a memorable customer and staff experience.
- Assisting in upholding restaurant policies and procedures.
Specific responsibilities:
- Models a customer comes first attitude, delivers memorable customer service, and supervises the team to ensure they are delivering high quality customer service.
- Intake and execution of catering orders
- Assisting in bi-weekly schedule creation
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Being the hawk of the store: “Vibe checker” - music, cleanliness, tidiness - embracing the guest experience.
- Addressing customer issues, complaints, getting answers to team member questions
- Accounting for the intake of cash deposits/cash handling
- Leading & Delegating sidework projects
- Coaching existing Training new team members
- Performing thorough walk throughs to confirm lists are complete & cleanliness standards are being met
- Inventory reporting and intake
- Being an accountability partner to all team members
- Filling in for unexpected employee absences
- Supporting staff at various positions as needed
- Being the liaison between staff members and owners.
- Problem solving issues as they arise and being a thought partner to shift leads on duty.
People that work at Cedars: Highly caring, accountable people with a strong work ethic & strong interest in building relationships with guests.
People who are happy at Cedars are committed and hard-working, they like being part of a close-knit team and also enjoy the excitement that comes from working under pressure. We hope to find team-oriented people who want to be with us long-term and who may be interested in growing their skills and responsibilities in a fast-paced company.