What are the responsibilities and job description for the RN Nursing Supervisor - Internal Medicine Primary Care position at South Shore Health?
Job Description Summary
Oversee and manage nursing and medical assistant staff and departmental functions, ensuring productivity, efficiency, accuracy and safety. May provide professional nursing care for patients, following established standards and practices.
Job Description
ESSENTIAL FUNCTIONS
1. Direct the daily clinical operations of the department ensuring compliance with applicable standards and regulations. Ensure adherence to departmental goals and objective.
2. Participate in the nursing process to ensure the provision of quality patient care.
3. Delegate staff assignments appropriately.
4. Order supplies and maintain departmental inventory. Ensure all equipment is used properly and adequately maintained.
5. Resolve patient issues and reports these problems appropriately to Manager and Providers.
6. Promote a culture of safety by assisting staff to report incidents in web-based safety reporting system; follow policies for employee and patient injuries.
7. Ensure quality control through established specific measures.
8. Participate in the assessment of staffing needs by maintaining a master work schedule adjusting staff and forecasting staffing needs.
9. Complete weekly time sheets and reports over-time to Manager. Participates in the management of the departmental budget.
10. Assist in the selection and hiring of staff. Oversees orientation and preceding of all new staff educational needs and staff development plans.
11. Participate in the training and evaluation of staff. Consult with Nurse Educator regarding staff educational needs and staff development plans.
12. Communicate changes and quality improvements with staff by conducting daily huddles, departmental meetings, and communication book, etc
13. Work collaboratively with Operations Manager. Communicate problems that may arise in a timely manner. Address personnel problems, i.e.: problems with Time and Attendance.
14. Communicate needs that may arise to nurse manager and operations leader.
15. Attend and participates in assigned leadership Meetings.
16. Work as a Team member across organization and support offsite clinical work when needed. Work collaboratively with all departments.
17. Communicate effectively with other Managers and Supervisors.
18. Perform other duties that may be assigned from time to time.
19. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
20. Abide by and promote all SSMC Service Standards.
JOB REQUIREMENTS
Minimum Education
Graduate from an accredited school of nursing.
BSN Required.
Minimum Work Experience
Four or more years of previous nursing experience required.
Experience in an ambulatory environment required.
Past supervisory experience a must.
Required Licenses / Registrations
Current MA State RN
Required Classes/Certifications
BLS - Basic Life Support
Required additional Knowledge and Abilities:
Telephone triage experience required.
Excellent interpersonal skills, including the ability to treat the patient and staff respectfully, with patience and compassion.
Excellent written and verbal communication skills.
Excellent problem solving and decision making skills.
Employee must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, e-mail, and other computer software as required.
Flexibility regarding scheduling or multi location assistance may be requested from time-to-time in keeping with clinical or business concerns.