What are the responsibilities and job description for the Behavioral Health Coordinator position at South Shore Health?
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Requisition Number
R-21606
Facility
LOC0020 - 143 Longwater Norwell143 Longwater Drive Norwell, MA 02061
Department Name
SMC Central Scheduling
Status
Full time
Budgeted Hours
40
Shift
Day (United States of America)
Compensation Pay Range
$19.10 - $26.70
Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information
Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider
Schedule patient appointments in Cadence per established provider/department-specific scheduling rules.
Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on
Epic Inbasket requests in a timely manner
Coordinate all aspects of the IBA process, including, but not limited to:
Abide by and promote all SSMC Service Standards.
M - F 830 - 5
Responsibilities If Required
Education if Required:
Requisition Number
R-21606
Facility
LOC0020 - 143 Longwater Norwell143 Longwater Drive Norwell, MA 02061
Department Name
SMC Central Scheduling
Status
Full time
Budgeted Hours
40
Shift
Day (United States of America)
Compensation Pay Range
$19.10 - $26.70
Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information
Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider
Schedule patient appointments in Cadence per established provider/department-specific scheduling rules.
- Maintain the wait, reminder and re-schedule lists if applicable
- Maintain a current referral report, ensuring timely scheduling of necessary appointments
Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on
Epic Inbasket requests in a timely manner
Coordinate all aspects of the IBA process, including, but not limited to:
- Collecting applicable co-pays as directed by IBA
- Scheduling any follow up appointments in the IBA system
- Serve as a liaison between SSMC and IBA to provide timely patient care
- Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept
Abide by and promote all SSMC Service Standards.
M - F 830 - 5
Responsibilities If Required
Education if Required:
Salary : $19 - $27