Technology Support / Social Media Specialist

Title:Technology Support / Social Media Specialist Qualifications: Associate's Degree or Higher in a related field Preferred:Bachelor's Degree with certifications in the following areas: ● CompTIA ● Google Certified Educator Work year:260 days Reports to:Director of Maintenance and Technology Responsibilities: ●Maintaining and troubleshooting hardware and software issues in a multi-platform environment, including PCs, Windows OS, iOS, networking, mobile devices, and printer functions. ●Ability to fix/adjust projectors, Touchviews, and security cameras. ●Demonstrated strong hands-on experience with managing Windows clients and Windows Servers, Microsoft Office products. ●Develop a Social Media presence across multiple platforms ●Create a minimum of 1 social media post per week across multiple platforms ●Monitor comments and reposting of all SSEC social media postings. ●Certified in Google for Education, G-Suites, Google Apps, ●Troubleshoot and resolve issues related to connecting to Ethernet and Wi-Fi networks. ●Familiarity with Mitel IP Phones, Fortigate, n-Light Acuity, Cisco Meraki, VMware, Tyler Technologies, Extreme Cloud, beneficial but not required. ●Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, internet and network service, email and Intranet accounts, phones and phone service, network and internet equipment, and telephone network wiring. ●Provide support via on-site/desk-side visits, remote connections, and the Information Services Help Desk. Serve as the initial responder at the Help Desk to requests made via email and in person. Update tickets with resolutions for tracking purposes. ●Document requests and issues in the department tracking system and assign, update, and complete work orders. ●Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables. ●Create and maintain user accounts, shared resources, and permissions with Active Directory, email systems, and many internal systems. ●Assist staff with setup/access, resetting passwords to apps necessary for their departments. ●Contribute to the maintenance and application of hardware, software, and processes for information security, particularly regarding end-user hardware, software, and processes. ●Coordinate and perform the setup and installation of all new or updated client hardware and software. ●Interact with administration, teachers, and staff to answer questions and diagnose technical issues. ●Maintain an accurate and up-to-date inventory of all technology hardware and software. Advise the Technology Director about replacement needs as they arise. ●Follow established procedures to comply with all software license agreements. ●Conduct preventative maintenance tasks and review and maintain backup systems. Remain current on industry trends and information technology. ●Maintaining iPads, MacBooks, installing software updates, and Apps. ●Ability to lift 50 pounds. ●Travel to locations as needed. ●Perform any other related duties; work on special projects as deemed appropriate EOE SSEC does not discriminate on the basis of race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), age (40 or older), disability, genetic information, religion, limited English speaking ability, or housing status.

Salary : $44,989