What are the responsibilities and job description for the Customer Service & Social Media Support Specialist position at Jobs for Humanity?
Company Description
Company Name: YUPRO Placement
Job Description
About this Position
This role provides multi-channel customer support through email, chat, phone, and social media. The Customer Service & Social Media Support Specialist resolves customer questions and complaints, documents cases, and helps maintain a positive brand image online. The position is ideal for someone detail-oriented, skilled in conflict resolution, and comfortable managing a high volume of inquiries in a fast-paced environment.
Job ResponsibilitiesRespond to customer communications promptly via phone, email, chat, letters, and social media
Resolve sensitive issues using negotiation and problem-solving skills, escalating when necessary
Document and update cases in the customer tracking system until resolution
Collaborate with District Managers, Store Managers, and internal teams to resolve customer concerns
Moderate and respond to social media comments in line with brand and escalation policies
Proven conflict management, analytical, and problem-solving skills
Excellent verbal and written communication with active listening abilities
Ability to multitask, prioritize, and manage time effectively in a high-volume environment
Proficiency with PC systems, email platforms, and Microsoft Word/Excel; accurate typing skills
Quiet, professional workspace with high-speed internet for video meetings and chat support
Social media moderation experience
Ability to separate emotion and respond objectively when handling customer concerns
Strong teamwork and flexibility to take on special projects or additional duties
Role supports customer satisfaction across multiple communication channels
Opportunity to strengthen brand image through professional, timely resolution of issues
Requires ability to multitask and handle high-volume inbound/outbound interactions
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
