Resident Relocation Specialist

Description

South Portland Housing Authority is seeking an individual with excellent project management skills; the ability to work independently and take initiative; strong attention to detail with the ability to meet deadlines; critical thinking skills; excellent customer service, interpersonal, and communication skills to join our team as a Resident Relocation Specialist.   

This role will assist with the occupied rehabilitation of a 100-unit affordable housing building owned and operated by the Housing Authority. The 8-story building will receive major improvements to building systems, such as elevators, as well as in-unit work, including window replacements and new air conditioning and heating. Residents will not be required to move from their units but will need to temporarily relocate to the community room while work is performed in their individual units. 

This position is responsible for overseeing daily on-site relocation tasks while collaborating closely with residents to prepare for and assist with all required relocation activities. The Resident Relocation Specialist also communicates regularly with the leasing and development team and coordinates with contractors to support a smooth, timely relocation process.

Key responsibilities include serving as a primary point of contact for residents throughout the relocation process, explaining relocation timelines, coordinating with internal teams, property management, vendors, and community partners to support resident needs, maintaining accurate case notes, and activity logs, scheduling and conducting resident meetings, outreach, connecting residents with social service agencies and providers and help facilitate referrals, traveling locally to meet residents and attend community and provider appointments as needed.

Requirements

Bachelor's degree preferred along with 2-4 years' experience in relocation services, leasing, project management, social services or similar field. 

Critical thinking skills and capacity to manage stressful situations. Experience working with diverse populations and ability to communicate with stakeholder groups, staff and residents.

Proficient with Microsoft Office Suite including Excel. Possess a valid Maine Driver's license and clean driving record. 

Ability to work a flexible daily schedule Monday through Friday, climb stairs, and be on foot for extended periods.

NOTE:    

While we do not typically offer full benefits for temporary roles, we are open to discussing and negotiating both compensation and benefits.

Our standard benefits package for regular full-time employees includes 100% employer-paid health and dental insurance, short- and long-term disability coverage, and life insurance. We also offer a choice between a 7% retirement match or participation in the Maine State Retirement System pension plan, along with generous paid time off.

We will also offer a completion bonus for this important project, which can be negotiated as part of the overall compensation and benefits package.

ADDITIONAL INFORMATION

• July 2026 - February 2028 estimated, potential for full-time retention after project completion 
• Expected 40-hour week

Salary Description

• $28 - $32 per hour
• Project completion bonus, 5% - 10% in addition to base pay