Administrative Assistant / Customer Service Coordinator

Job Overview

We are an established residential roofing and gutter company seeking a highly organized, dependable, and customer-focused Administrative Assistant / Customer Service Coordinator to join our team in Aiken, South Carolina.

This is a unique opportunity for someone who enjoys working independently, taking ownership of daily responsibilities, and providing excellent customer service.

Office Environment: You will be the only employee regularly working in our office. Our sales and production team members primarily work in the field. Although you will communicate regularly with management and other team members, you must be comfortable working independently and managing daily office activities without direct, on-site supervision.

We are looking for someone who takes initiative, stays productive, and can confidently manage multiple responsibilities throughout the workday.

Key Responsibilities

Customer Service & Communication

• Answer incoming telephone calls professionally and courteously.
• Respond promptly to customer questions and inquiries.
• Provide excellent customer service throughout the roofing, repair, and gutter installation process.
• Maintain consistent communication with customers and team members.

Scheduling & Appointment Coordination

• Schedule roof replacement, roof repair, and gutter estimate appointments.
• Coordinate schedules with sales representatives.
• Send appointment confirmations and reminders.
• Maintain accurate calendars and appointment records.

Sales & Customer Follow-Up

• Follow up with customers regarding outstanding proposals.
• Assist sales representatives with customer communication.
• Track follow-up activities and ensure customer inquiries are not overlooked.
• Maintain accurate customer records and follow-up notes.

Office Administration

• Enter and maintain customer information in JobNimbus.
• Update customer records and job statuses.
• Organize electronic documents and customer files.
• Assist with invoices, payment follow-ups, and basic QuickBooks Online tasks.
• Coordinate customer communications regarding project scheduling and installation updates.
• Independently manage daily office responsibilities and provide administrative support to management and the sales team.

Required Qualifications

• Previous administrative, office, or customer service experience.
• Must be proficient using an Apple Mac computer and macOS.
• Excellent telephone communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage priorities.
• Comfortable working independently as the only employee regularly present in the office.
• Self-motivated, proactive, and able to remain productive without constant supervision.
• Strong written communication and professional email skills.
• Dependable, punctual, and trustworthy.
• Comfortable learning and using business software.

Preferred Qualifications

• Experience with JobNimbus or similar CRM software.
• Familiarity with QuickBooks Online.
• Experience in roofing, construction, home improvement, or a service-related business.
• Experience scheduling appointments and communicating with homeowners.

Compensation & Work Schedule

Pay: $21.00–$25.00 per hour, depending on qualifications and experience.

Schedule: Monday–Friday, 8:00 AM–4:30 PM, with a 30-minute unpaid lunch break.

Hours: 40 working hours per week.

Location: Aiken, South Carolina.

Work Arrangement: Full-time, in-office only. No remote or hybrid work.

How to Apply

Please submit your resume along with a brief description of your administrative and customer service experience.

We are looking for a dependable, professional individual interested in becoming a long-term member of our team.

Pay: $21.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $25