Food Donations Coordinator

Job Summary: The Food Donations Coordinator is responsible for cultivating, securing, and stewarding donated food resources for the South Plains Food Bank (SPFB). This role builds and maintains strong relationships with food donors—including retailers, manufacturers, producers, restaurants, community groups, and individual donors—to increase the volume, variety, and stability of food donations. Through proactive outreach, donor engagement, logistics coordination, and data tracking, the Food Donations Coordinator ensures donations are received efficiently, documented accurately, and aligned with SPFB’s food safety and mission standards.

Duties/Responsibilities:

·      Responsible for educating food donation partners, encouraging and reinforcing donation guidelines

·      Establish strong person to person relationships with donors/donor companies. Conduct donor/partner visits as needed to maintain healthy relationships

·      Support maintenance of our database of food donors, contacts, relationships, and donor schedules with partner agencies.

·      Identify, solicit, cultivate, recognize, and track food donors. Manage contacts and relationships in our ERP system for warehousing.

·      Follow the food donation process according to standard for that donor; maintain the store donation toolkit and use when visiting stores

·      Follow SPFB, USDA, TDA, and Feeding America guidelines, processes, and procedures for receiving donations

·      Work with Logistics and/or appropriate staff to ensure pickups/deliveries are scheduled in a timely manner

·      Continuous quality improvement in the donor process with Logistics and other cross-functional partners

·      Performs other duties as assigned.

Special Knowledge/ Skills/Abilities:

·      Excellent written, oral, interpersonal, communication, and customer service skills; customer service training a plus.

·      Excellent organizational, planning, and problem-solving skills.

·      Computer literate and experienced with Microsoft Office applications – PowerPoint, Word, Excel, in particular; CERES and/or Primarius  experience a plus.

·      Ability to problem solve and work independently.

·      Ability to juggle and prioritize assignments and execute with attention to detail and accuracy while adhering to deadlines.

·      Bilingual (English/Spanish) a plus.

·      Valid Texas Driver’s License and Acceptable Driving Record.

·      Must pass a background check and drug screening.

·      Committed to the organizational mission of ending hunger.

Experience:

• Experience in donor development; donated food sourcing a plus
• Experience in data entry, purchasing, procurement, operations, fund-raising, and/or sales
• Will consider a combination of education and experience
• One to two years of experience in a social services agency, data entry, government program, and/or customer service-related work is preferred