What are the responsibilities and job description for the Customer Service Administration Assistant position at South Mill Champs Mushrooms?
Position Summary
The Customer Service & Administrative Assistant will be responsible for processing customer orders, providing support to clients and internal departments, and assisting with general office tasks. The ideal candidate is organized, efficient, and enjoys working in a fast-paced environment.
Key Responsibilities
- Receive and process customer orders accurately and efficiently.
- Communicate with customers via phone, email, and in person to provide order updates, answer questions, and resolve issues.
- Coordinate with production and shipping departments to ensure timely order fulfillment.
- Maintain accurate records of customer interactions, orders, and shipping details.
- Prepare invoices, shipping documents, and other administrative paperwork.
- Assist with data entry, filing, and other office duties as needed.
- Support sales and logistics teams with administrative tasks.
- Help maintain an organized and professional office environment.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- 1–2 years of customer service or administrative experience (preferably in produce, food distribution, or manufacturing).
- Strong data entry and computer skills (Microsoft Office, QuickBooks, or ERP systems preferred).
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to multitask in a busy environment.
- Team-oriented, dependable, and professional demeanor.
- Spanish language skills are helpful but not required.