Case Manager, Single Adult Shelter

Summary: The program supervisor is responsible for managing all aspects of the LTLC social services program serving homeless and disadvantaged people.   

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Plan and develop program services according to client needs.
• Participates weekly program staff and team meetings.
• Work closely with SMOC Housing Staff to ensure coordinated housing and services for each participant.
• Prepare monthly program report to be submitted to the CM Supervisor.
• Maintain monthly and annual statistical activity reports as requested by funding sources.
• Maintain direct contact with client population through continued service delivery and by acting as back-up for direct care staff when necessary.
• Work with staff to provide them guidance and ensure optimal delivery of services to clients.
• Develop and coordinate process for responding to verbal/behavioral disturbances that occur at the program.   
• Works collaboratively with the City of Lowell CoC as directed by CM Supervisor.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
• Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor’s Degree required; Master’s Degree preferred
• 1-3 years serving homeless population  
• Must have commitment and ability to work with others to change systems which obstruct the growth and development of homeless and disadvantaged persons
• Must have the ability to work with diverse populations (e.g. mentally ill, chemically dependent), diverse interests, and respond to ever-changing community dynamics
• Need to have strong empathy, advocacy, empowerment, teaching and problem-solving skills
• Must have excellent verbal and written communication skills  
• Proficient in Microsoft Word and Excel
• Previous supervision experience preferred   
• Must have a valid driver's license

Organizational Relationship: Directly reports to Executive Director. Indirectly reports to None.

Physical Requirement: This Position requires that you be able to ascend and descend stairs. Must be able to travel to various hosing properties throughout Western Mass. Position requires prolonged periods of sitting.

Working Conditions: The program is in Shelter Property in Lowell. Parking is available in an outside lot adjacent to the building. As part of the responsibilities of this position, the case manager, Supervisor approval will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.