Case Manager, Supportive Outreach Services

Summary: Provide street outreach and case management services to individuals experiencing episodically and chronically homelessness with relapse histories. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services to assigned clients with the goal of connecting them with low-threshold permanent housing. Work closely with other community-based providers to improve health outcomes and advance health equity for participants and ensure immediate and long terms health and safety needs of the participants are addressed. Work to engage client in case management and refer to programs including substance use treatment, workforce development, and mainstream benefits. Develop/monitor plan to assist in harm reduction, housing status, and overall health.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Visit shelters on a weekly basis to assist with housing applications and to ensure a seamless transition into CSP-HI program housing.  
• Work with manager on maintaining CSP-HI billing. 
• Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants. 
• Provide street outreach and implement engagement strategy with all new clients referred to the program.  
• Conduct a comprehensive service needs assessment with each client, assess goals, and provide individualized services with a focus on harm reduction principles.  
• Develop regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc. 
• Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc. 
• Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file. 
• Maintain daily contact with clients actively involved in the program.  
• Establish and maintain regular contact schedule with all participants for a period of at least 24 months.  
• Maintain appropriate files and case notes for each participant. 
• Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made.  
• Provide crisis intervention (24-hour cell phone coverage). 
• Keep accurate client records and provide monthly written updates including client updates, demographics, barriers and new resources, etc. 
• Assist individuals in accessing new resources and supports which will lead to safer choices and reduce risky behaviors that may include panhandling, prostitution, and substance use. 
• Provide intensive, strengths-based case management to each participant.  
• Establish partnerships with local service providers who specialize in assisting people experiencing sexual exploitation.  
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work. 
•  Attend & participate in engagement team meetings, staff meetings, meetings with outside agencies and teams, client advocates, city officials as requested and communicate effectively with clients and staff in other areas.  
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. 
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.  
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor’s degree in Human Services or related field preferred, may be substituted for lived experience and previous work in the field. 
• Sensitivity to low - income people of diverse backgrounds. 
• Ability to work well as a member of a dynamic team. 
• Valid license and reliable transportation.
• Assessment, advocacy and case management skills.
• Flexible schedule required. 
• Commitment to the mission of SMOC and its target population 
• Bilingual preferred.

Organizational Relationship: Directly reports to Program Manager.

Physical Requirement: Ability to drive a vehicle. Ability to ascend and descend stairs.

Working Conditions: Travel within the state will be required. As part of the responsibilities of this position, the Case Manger will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.   

Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager, Supportive Outreach Services position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.