Supportive Housing Case Manager

Classification: Non-Exempt (Hourly)

Status: Full-Time

Location: Somerville MA

Department: Supportive Housing

Reports to: Supportive Housing Program Manager

Somerville Homeless Coalition (SHC) is a human services agency helping families and individuals in all stages of homelessness and housing insecurity. Services include emergency shelter, housing search case management, daytime drop-in, street outreach, supportive housing, homeless/eviction prevention and connections to supplemental services. SHC also operates Project SOUP, which is a food service program that includes a pantry marketplace, community meals and delivery of groceries to the homebound. The agency environment is fast-paced with the provision of a variety of on-demand services, from crisis intervention to long-term stabilization support. To learn more please visit our website.

Position Summary

Provide community and home-based case management and direct support to foster housing stability and the overall well-being of clients residing in SHC’s housing programs. Intensively work with individuals and families, who are disabled and formerly homeless, on a regular basis to facilitate linkages to a range of services and resources. Provide crucial support and coaching around psychiatric symptom management, substance use and, behavioral health management, trauma and physical ailments. Ensure all clients are compliant with program rules, individual service plans and lease requirements.

Essential Functions, Duties and Responsibilities

• Conduct comprehensive applicant interview and assessment process

• Meet with individuals and families in their homes and in the community on a regular basis—multiple times a week

• Provide crisis intervention, informal counseling support and advocacy services to promote health and safety

• Provide close support around complex dual diagnosis related issues and behaviors

• Assist with budgeting and credit repair needs; benefit attainment; access to healthcare; addressing court related issues; and medication monitoring; parenting education; connections to education, employment, and volunteer opportunities; referrals to mainstream services; and activities related to family, social and community reintegration

• Support clients in their moving on plans by applying for all affordable housing opportunities, monitoring application statuses and supporting them in increasing their household income

• Schedule and accompany clients to meetings and service-related appointments

• Teach essential living skills, social skills, and healthy coping skills

• Develop, monitor, and implement individual service plans (ISP)

• Ensure housing lease compliance and maintenance of health and safety standards

• Organize and maintain accurate and up-to-date paperwork, including client files and program reports

• Enter comprehensive individual meeting notes and assessments into online database systems (HMIS)

• Organize curriculum for and facilitate peer support group(s)

• Serve as liaison to landlords, property management companies and other housing agencies

• Assist clients in maintaining apartments to meet housing quality standards by addressing sanitary and maintenance issues

• Assist with client housing relocation on an as needed basis

• Serve as intermediary and coordinator within each client’s network of service providers

• Cultivate positive working relationships with human service and government agencies

• Attend individual supervision, staff meetings, and community-based meetings

• Perform supervised urine drug screening for clients on a consistent basis

• Provide limited after hours on-call phone availability

• Demonstrate strong and clear communication both written and verbal

• Abide by handbook rules, policies and code of conduct

• Perform other related duties as assigned

Education, Abilities, Competencies and Experience Required

• High school diploma

• Car and valid driver’s license required

• Minimum one year relevant experience with homeless, mental health, and substance use services and resources

• Proficient computer and technology skills including, Microsoft Word and Excel and other web-based applications

• Flexible, reliable, motivated and possess positive attitude

• Excellent time management skills and able to meet deadlines

• Organized, able to multi-task and follow-through with tasks to completion

• Work well independently and as part of a team environment

Work Environment

This job operates in an office and professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. On occasion the job will require going out in events or organizations, based on the needs of the business.

Physical Demands

This is mostly sedentary outside of travel in an office space. This would require the ability to sit at a desk, frequent walking, bend or stand as necessary.

Position Type and Expected Hours of Work

Designated days and schedule will be primarily Monday-Friday though will also be based on the needs of the operation and business, may require weekends, nights and early mornings.

Travel

Outreach travel to scattered-site apartments including Somerville, Arlington and Greater Boston.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SHC is an Equal Employment Opportunity Employer. SHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: $21.63 - $24.04 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $24