Bilingual Medical Office Coordinator

South Miami Podiatry is seeking a dependable, organized, and professional Medical Receptionist to join our podiatry practice in Miami, FL.

Location: South Miami, Florida

Schedule:
Monday-Thursday: 9:00 AM-4:00 PM
Friday: 9:00 AM-1:30 PM

Bilingual English/Spanish is required.

Responsibilities

• Answer incoming phone calls promptly and professionally
• Schedule, confirm, reschedule, and cancel patient appointments
• Check patients in and out
• Verify patient demographics and insurance information
• Verify insurance eligibility and benefits prior to appointments
• Review copays, deductibles, coinsurance, and outstanding balances
• Collect copays, deductibles, balances, and self-pay fees
• Process patient payments
• Enter and update patient information in the electronic medical record
• Scan insurance cards, IDs, referrals, medical records, and other documents into patient charts
• Obtain and track referrals when required
• Communicate with patients regarding appointments, referrals, records, prescriptions, orders, and other documented information
• Process medical-record requests
• Fax and email records and documents as appropriate
• Communicate with physician offices, insurance companies, pharmacies, imaging facilities, and other healthcare organizations
• Maintain an organized and professional front desk and reception area
• Assist with general administrative duties and office workflow as needed
• Work closely with the physician, medical assistant, scribe, and Practice Administrator

Required Qualifications

• Fluent bilingual English/Spanish
• Previous medical-office or medical front-desk experience
• Experience with insurance eligibility and benefit verification
• Experience obtaining and managing referrals and working with HMO plans
• Familiarity with copays, deductibles, coinsurance, and patient financial responsibility
• Experience using insurance portals such as Availity and payer-specific websites
• Experience with an electronic medical record system; NextGen Office experience strongly preferred
• Experience collecting patient balances and processing payments
• Strong verbal and written communication skills
• Professional and courteous phone manner
• Reliable, punctual, organized, and detail-oriented
• Comfortable working with computers, email, fax, and standard office technology
• Able to multitask and prioritize responsibilities in a busy medical office
• Comfortable discussing financial responsibility and collecting payments from patients
• Ability to maintain patient confidentiality and comply with HIPAA requirements
• Ability to work independently and as part of a small medical-office team

Preferred

• Previous podiatry, orthopedic, or other specialty medical-office experience

Ideal Candidate

We are looking for someone who is friendly and professional with patients while also being confident, organized, and able to manage a busy front desk. The ideal candidate takes initiative, follows through on tasks, pays close attention to detail, and can work independently without constant supervision.

Reliability and attendance are very important. Because we are a small medical practice, team members must be willing to assist with general office duties as needed to keep patient care and office operations running smoothly.

Job Type: Part-time / approximately 28-35 scheduled hours per week before any unpaid meal breaks

Work Location: In person

Pay: From $18.00 per hour

Benefits:

• 401(k)

Application Question(s):

• Are you fluent in both English and Spanish and able to communicate professionally with patients in both languages?
• Do you have previous experience working at the front desk of a medical office? If yes, please describe.
• Do you have experience verifying insurance eligibility and benefits, including copays, deductibles, coinsurance, and patient responsibility?
• Do you have experience using insurance portals such as Availity and payer-specific insurance websites?
• Have you previously worked in podiatry, orthopedics, or another specialty medical practice? If yes, please describe.
• Do you have experience using an electronic medical record (EMR/EHR) system? If yes, which EMR/EHR systems have you used?
• Are you available to work Monday-Thursday from 9:00 AM-4:00 PM and Friday from 9:00 AM-1:30 PM on-site in South Miami, FL?
• Are you able to reliably commute to South Miami, FL for every scheduled shift?
• What is the pay rate you are seeking for this position?

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $18