What are the responsibilities and job description for the Client Service Representative (CSR) position at South Florida Pet Emergency?
GQ Animal Clinic is a small animal oriented veterinary practice with 2 locations in the vibrant and ever growing South Florida area. We have a diverse team of passionate professionals who embrace teamwork. Our locations have state of the art medical equipment, software and recently renovated facilities to make the job fun while giving you all the tools needed to succeed.
Our Why
Our mission is to provide the best quality healthcare for small animals through an efficient, human-centric, and personal experience so that pet owners can spend less time worrying and more time with their fur babies.
We are looking for someone who shares this vision and will help us make every experience an incredible one for all of the people and animals that walk through our doors. This individual will be the face of our South Florida Pet Emergency clinic in Hialeah, FL.
Essential Functions
Our Why
Our mission is to provide the best quality healthcare for small animals through an efficient, human-centric, and personal experience so that pet owners can spend less time worrying and more time with their fur babies.
We are looking for someone who shares this vision and will help us make every experience an incredible one for all of the people and animals that walk through our doors. This individual will be the face of our South Florida Pet Emergency clinic in Hialeah, FL.
Essential Functions
- Customer Service
- Communicate both with the client and our team to ensure all of the information is correct and understood by both sides
- Greet clients, answer telephones, and guide clients to exam rooms
- Answer questions about products and services, focusing on client education
- Manage medical records, charts, reports and correspondence
- Financial
- Cross sell and make necessary recommendations for the patients’ health benefit
- Process payments
- Present and explain fees
- Marketing
- Reach out to current and potential clients
- Assist in content creation and implementation for marketing campaigns
- Organization and Time Management
- Organize a client schedule and make follow ups for appointments and medication
- Filing, manage emails and take prescription orders
- Use fax features, printing documents and other basic office equipment
- Maintain a clean work area throughout
Qualifications
- A minimum high school diploma
- Communicates effectively with all levels of personnel and diverse client groups to ensure clarity and alignment.
- Manages a high volume of inbound calls, ensuring accurate and timely routing to the appropriate departments.
- Prioritizes organizational excellence and attention to detail while managing multiple concurrent projects.
- Exhibits a professional demeanor and takes proactive initiative within a collaborative team setting.
- Maintains total scheduling flexibility, remaining available for weekday, evening, weekend, and holiday shifts.
- Displays resilience and a positive outlook when navigating high-pressure or stressful scenarios.
Preferred Qualifications
- Working proficiency in English and Spanish
- Prior experience in customer service or medical reception roles (1 years)
- Understanding of computers, email platforms, phone services, Google Workspace and other office equipment
- Punctual