What are the responsibilities and job description for the Financial Aid Officer position at SOUTH COLLEGE?
Description
Financial Aid Officer
Benefits
- Front Loaded PTO
- Tuition Assistance
- Medical, Dental, Vision
- 401(k) – with Employer Contribution
South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.
20,000 Students
10 Campuses
Competency Based Education
Online
Financial Aid Officer Description
The South College Online Campus invites applications for the position of Financial Aid Officer at the Online Campus in Cranberry Township, PA. The Financial Aid Officer position is a full-time staff member who assists in the student financial aid processes and services on-site. We are searching for a team-oriented individual with excellent communication and organization skills.
The Financial Aid Officer supports students through the financial aid lifecycle by providing information, guidance, and assistance with the application, eligibility, and disbursement processes. This position ensures all aid is processed in compliance with federal, state, and institutional regulations, while maintaining a focus on student service, accuracy, and data integrity. The Financial Aid Officer plays a key role in supporting institutional goals related to access, retention, and compliance.
Responsibilities:
- Advise and assist students and families in understanding and completing the financial aid process, including application requirements, award eligibility, and disbursement timelines.
- Review and process financial aid applications in accordance with regulatory and institutional guidelines.
- Maintain accurate and organized documentation for all student records to support compliance, audits, and reporting activities.
- Communicate clearly and professionally with students, families, staff, and external stakeholders to resolve issues and deliver excellent service.
- Collaborate with enrollment, academic, and business units to ensure timely aid packaging and to support student retention efforts.
- Participate in ongoing training and professional development to remain current with evolving financial aid regulations and best practices.
- Perform complex cognitive tasks such as evaluating conflicting information, interpreting regulations, and exercising independent judgment in decision-making.
- Demonstrate advanced verbal and written communication skills in routine and high-stress situations involving students or co-workers.
- Work effectively in a fast-paced environment, quickly adapting to shifting institutional, regulatory, or student needs.
Requirements
Education
- Associate’s degree required
- Bachelor’s degree preferred.
Experience
- Experience in financial aid, student services, or higher education administration preferred but not required.
- Strong organizational, analytical, and time management skills.
- Demonstrated ability to learn and apply regulatory guidance and institutional policies.