Case Manager

The purpose of the Case Manager/Instructor position is to support returning citizens as they transition successfully from incarceration back into the community. This position provides comprehensive reentry services focused on reducing recidivism and promoting long-term stability through individualized support, advocacy, education, life skills development, behavioral health connections, housing assistance, family reintegration, and employment readiness services. The Case Manager/Instructor maintains ongoing contact with participants to ensure progress toward individualized reentry goals and provides follow-up support after program completion to encourage continued stability and successful community integration.

Characteristic Duties and Responsibilities

• Recruits prospective participants, determines eligibility, and administers risk and needs assessments.
• Provides comprehensive case management services designed to address barriers to successful reentry, including housing instability, behavioral health needs, substance use recovery, education, transportation, family reunification, life skills, and employment readiness.
• Develops individualized reentry plans that identify participant strengths, barriers, personal goals, support systems, and appropriate interventions and community resources.
• Assists participants in accessing community resources and evidence-based programs that support successful reintegration and reduce recidivism.
• Provides guidance and support related to education, life skills, communication skills, financial literacy, conflict resolution, personal responsibility, and healthy decision-making.
• Facilitates evidence-based classes and interventions identified by the South Central Tennessee Workforce Alliance as appropriate for incarcerated and returning citizens.
• Coordinates services with correctional facilities, treatment providers, housing agencies, educational institutions, workforce partners, mental health providers, and other community organizations.
• Conducts interviews and assessments to identify psychosocial needs and barriers to community reintegration.
• Provides support and referrals related to mental health treatment, addiction recovery services, healthcare access, social services, and family/community support systems.
• Assists participants in preparing for independent living and long-term self-sufficiency.
• Supports participants with employment readiness activities including career exploration, job readiness, résumé development, and connections to employers when appropriate.
• Monitors participant progress and maintains regular contact to provide encouragement, accountability, crisis intervention, and ongoing support services.
• Documents participant progress, case notes, referrals, and follow-up activities within the automated case management system in accordance with agency policies and funding requirements.
• Completes required reports and documentation in a timely manner.
• Works collaboratively as part of a multidisciplinary team to achieve program performance goals and positive participant outcomes.
• Maintains compliance with policies and procedures of the South Central Tennessee Workforce Alliance as well as applicable federal, state, and local regulations.
• Performs other duties as assigned.

Education, Training and Experience Required

• Bachelor’s degree in psychology, social work, counseling, criminal justice, sociology, human services, business administration, or related field.
• One year of experience in case management, reentry services, workforce development, behavioral health services, corrections, social services, or related human services field preferred.
• Experience working with justice-involved individuals or underserved populations preferred.

Knowledge, Skills, Abilities; Worker Characteristics

• Knowledge of trauma-informed care, motivational interviewing, addiction and recovery resources, crisis intervention, behavioral health resources, and community support systems.
• Knowledge of reentry challenges and barriers faced by justice-involved individuals.
• Ability to establish professional relationships and maintain appropriate boundaries with participants from diverse backgrounds.
• Strong interpersonal, communication, problem-solving, and conflict-resolution skills.
• Ability to facilitate groups, workshops, and evidence-based interventions.
• Ability to communicate effectively through active listening, guidance, encouragement, and constructive feedback.
• Ability to function effectively as part of a collaborative team.
• Strong organizational and time management skills with the ability to manage large caseloads and maintain accurate documentation.
• Ability to utilize computer software applications including Word, Excel, case management systems, and internet-based resources.
• Knowledge of community resources and referral systems available to support participant reentry and stabilization.
• Supervisory experience preferred.

Supplemental Functions

• Attends training workshops, seminars, and conferences as assigned by supervisor.

Working Conditions

• Flexible working hours (Normal work hours are 8:00 a.m. – 4:30 p.m., but this position may require some evening and Saturday work hours).
• Normal sitting and movement in an office environment. May require occasional lifting up to 25 pounds, bending, and moving furniture.
• Requires coordination with community service agencies and institutional partners.
• Requires travel throughout the South Central Tennessee Workforce Alliance service area for meetings, participant services, and other job-related activities.
• May require occasional overnight travel for training and professional development.
• Frequent computer and office equipment use.

Titles Supervised: None

The intent of this job description is to provide a representative summary of the types of duties and responsibilities required of positions assigned this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $45,000 - $55,000