What are the responsibilities and job description for the Continuous Quality Improvement Coordinator position at SOUTH CENTRAL ALABAMA MENTAL HEALTH BOARD?
Position Overview:
We are seeking a dedicated and detail-oriented Continuous Quality Improvement (CQI) Coordinator to join our team. This position operates within a Certified Community Behavioral Health Clinic (CCBHC) model and supports the ongoing evaluation, monitoring, and improvement of behavioral health services across the Center. The CQI Coordinator works collaboratively with leadership, clinical teams, and program staff to monitor performance, identify opportunities for improvement, support quality initiatives, and promote high-quality, person-centered, integrated care.
Qualifications:
- Bachelor’s degree in healthcare administration, public health, behavioral health, business administration, data management, or a related field preferred
- Experience in quality improvement, healthcare, behavioral health, data management, compliance, or a related area preferred
- Strong organizational, analytical, and problem-solving skills
- Ability to collect, organize, analyze, and communicate program and performance data
- Strong written and verbal communication skills with attention to accuracy and detail
- Proficiency with Microsoft Office, electronic health records, databases, and other data management systems preferred
- Knowledge of CCBHC, behavioral health quality measures, regulatory requirements, and continuous quality improvement principles preferred
- Ability to work collaboratively with clinical, administrative, and leadership teams
Responsibilities:
- Coordinate and support Continuous Quality Improvement (CQI) activities across programs and services within the CCBHC care model
- Collect, monitor, organize, and analyze clinical, operational, and performance data to identify trends, outcomes, and opportunities for improvement
- Assist with monitoring CCBHC quality measures, performance indicators, access standards, and other required program outcomes
- Collaborate with program directors, clinical staff, and leadership to develop and implement quality improvement initiatives
- Track progress toward established goals and assist programs with developing corrective actions or improvement strategies when needed
- Prepare reports, summaries, dashboards, and other materials to communicate quality and performance information to leadership and program staff
- Support audits, chart reviews, documentation monitoring, and other quality assurance activities
- Maintain accurate records and documentation necessary for CCBHC, Alabama Department of Mental Health, grant, accreditation, and other applicable reporting requirements
- Assist with evaluating consumer outcomes, access to services, continuity of care, and overall program effectiveness
- Promote a culture of continuous improvement by helping staff use data and performance information to strengthen service delivery and consumer outcomes
- Stay informed of CCBHC requirements, quality standards, and best practices related to behavioral health performance improvement