Administrative Assistant / CDL Help Desk Specialist III - 188079

Job Responsibilities

Do you have experience in Data Quality and Record keeping? Are you detail oriented? Do you enjoy working with the public? If so, the Department of Motor Vehicles may have a position for you as a CDL Help Desk Specialist. The team at DMV values teamwork, commitment, and excellent customer service.

This position is in Driver Services / CDL Helpdesk, at SCDMV Headquarters, Blythewood, SC

Responsibilities Of The CDL Help Desk Specialist III

• Electronically transmit convictions and withdrawals to other jurisdictions on all out-of-state drivers who are CDL holders and/or the violation occurred in a commercial motor vehicle.
• Review and process any errors, correcting them and resubmitting them to the SOR in a timely manner.
• Assist with requests regarding CDLIS/PDPS from DMV offices, other states, and customers.
• Assist customers by adding, modifying or deleting records in CDLIS and PDPS.
• Research and perform CSORs when needed.
• Provide accurate information to all customers and respond to inquiries in a timely manner.
• Assist DMV's and customers with OOS, no results, or unique situations in Live Scan.
• Verify CDLIS pointers, threat assessment pass dates, modify Live Scan Records by adding results of pass or failed, adding the pass date if applicable, and checking TSA for results.
• Process reports for CDL holders or violations that occur in a CMV .
• Print and review driver records for all drivers.
• Perform SPEXS inquires on all drivers and add the drivers to CDLIS when appropriate.
• Process daily reports to ensure data inconsistencies are corrected.
• Review driver records for updated medical certificate.
• Import medical certificates to a drivers record through the National Registry.
• Send drivers correspondence letters for any errors or inconsistencies discovered with the drivers record or medical certificate.
• Process DLN survey request completed by CDL holders.
• Retrieve accurate information and add it to the driver history record.
• Perform other duties as requested by supervisors and managers.
• Assist others as needed.
  
  

Minimum Requirements

Minimum and Additional Requirements

• A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.
  
  

Additional Requirements

• Ability to deal effectively with the public in disseminating and obtaining information.
• Ability to communicate effectively orally and in writing; grammatical rules clerical formats and/or journalistic principles.
• Knowledge of behavioral characteristics of the physically or mentally challenged.
• Ability to exercise judgement and discretion in interpreting and applying department policies and procedures.
• Ability to coordinate and work well with others. Ability to plan, implement and evaluate effectiveness of administrative/clerical procedures.
• Must be able to type and be proficient with PC. Must have knowledge of motor vehicles laws and regulations.
• Works under general supervision. Routine and non-routine correspondence is completed by employee independently. Additional duties may be assigned as needed by the supervisor.
• Ability to speak and hear with clarity, to bend and lift and must have good eye and hand coordination. Work is performed in a climate-controlled office setting with light background noise.
  
  

Preferred Qualifications

Agency Preferred:

• A high school diploma plus two (2) years DMV related job experience, or an Associate's Degree in Secretarial Science or other related field, or three years clerical experience.
  
  

Additional Comments

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
  
  

So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.