What are the responsibilities and job description for the Bilingual Customer Service Representative position at South Carolina 811?
Bilingual Customer Service Representative
Buscando candidatos bilingües que tengan fluidez en los idiomas de inglés y español para oportunidad de empleo remoto. Posición 100% Remoto (Debe residir dentro del estado de Carolina del Sur).
¿Deseas usar tus habilidades para hacer la diferencia en la comunidad? Si eres una persona centrada en solucionar problemas de servicio al cliente. ¡Tienes que comunicarte con nosotros!
Schedule: Monday - Friday 8:30 am - 5:30 pm, Schedule may vary based on call volume, Overtime required
Location: Must reside and work from within South Carolina
Minimum Internet speeds required: 3 Mbps upload/10 Mbps download
Compensation: $19.53 Potential Performance Bonuses
Perks: Company-provided equipment, Paid Time-Off, Medical, Dental, and Vision Benefits, 401K, Career Growth, the list goes on and on!
Por favor aplique hoy si estás interesado en ser parte de una organización con una gran atmósfera, mentoría y una gran oportunidad de avance.
NO hacemos recolectas, Telemerecadeo o ventas de puerta a puerta. ¿Estás emocionado? ¡Sigue leyendo!
About Us
We are a small company with room for advancement; we do not do collections or sales-type calls.
We offer great benefits and use evolving technology. SC811 is the call (or click) before you dig Call Center for SC. People can get their lines marked by calling our Center or submitting their requests online. Notifying SC811 of any planned excavation can help prevent damages that can result in fines, service interruption, physical injury or even death. Safety of the general public, excavators, utility members, locators, and all stakeholders are our top priority.
Description:
The candidate is primarily responsible for answering inbound calls, receiving & accurately recording multiple formats of excavation information, and efficiently inputting into a web-based platform. The employee must possess excellent verbal and written communication skills. In addition, present a positive & professional attitude, while handling calls with a sense of urgency. Be able to accurately plot site locations on a map. This position is open to candidates within the state of South Carolina and operates fully remotely. The company will provide the needed equipment.
Responsibilities:
- Accurately record data from the caller on inbound telephone lines and process notices. Individuals must also accurately tell the caller pertinent and legal information on each locate notice.
- Individuals must continuously be dedicated to the safety of our stakeholders and the public.
- Be available at all times during scheduled shifts to input locate notices and receive incoming calls from excavators.
- Other duties as assigned.
Skills/Requirements:
Be able to type at least 45 wpm accurately (or at least 14,500 kph)
Fluent in Spanish and English
Able to process excavation information precisely and adhere to standards set forth by Organization
Ability to understand and listen effectively to customer situations while maintaining company interests
Handle a high volume of telephone contacts that may include difficult and demanding customer situations
Have effective time management skills and manage working in a fast-paced environment
Handle repetition of tasks throughout the workday
Score acceptable or set goals on evaluations composed by Management.
Other Requirements:
Ability to stand or sit for considerable lengths of time.
Work in a confined workspace for a long period of time attached to a telephone headset and entering data.
Must be willing to undergo a background check, in accordance with local law/regulations.
Minimum requirement is a high school diploma or equivalent.
2 years of customer service experience required.
Be able to pass an assessment test for typing and customer service skills.
Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm).- Must pass a background check and drug screen prior to hire.
Salary : $20 - $20
