What are the responsibilities and job description for the Bilingual Spanish/English Customer Service Representative... position at Robert Half?
We are looking for a dedicated Bilingual Spanish/English Customer Service Representative to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively.Responsibilities:• Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care.• Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns.• Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently.• Meet performance and quality standards consistently while handling requests and inquiries.• Gain knowledge of personal lines insurance principles and the products offered by the company.• Collaborate with team members and business partners to deliver a seamless customer experience.• Work a consistent schedule, including occasional overtime or Saturday hours, as required.• Assist with special requests, additional tasks, and projects as assigned.
Salary : $18 - $20
