What are the responsibilities and job description for the Recovery Rep. position at South Bay Auto Auction?
This position involves dealing with automotive repossessions, repo agents, and vehicle lien holders. In this role the individual will work as the liaison between the clients (lien holder), and the repossession companies immediately upon forwarding the assignments out in the field to be worked.
Duties:
- Forward and outsource past due or defaulted automobiles for skip tracing and repossession to company approved vendors.
- Maintain and provide high level of customer service to clients.
- Monitor active accounts for updates.
- Provide Repo documents to clients such as invoices, condition reports, picture reports, etc.
- Request Repo documents from vendors such as invoices, condition reports, picture reports, etc. Answering and directing phone calls and other duties as required
Requirements:
- Solid PC skills (Outlook, Word, Excel) and user level application
- High School Diploma or Equivalent
- Minimum of 2 years of customer service or client contact experience
- Demonstrated ability to function as a contributing team member
- Professional interaction with internal employees and external vendors / clients.
- Ability to manage multiple tasks, applies best practices to required tasks, organize work and set priorities with a sense of urgency and importance.
- Ability to work under pressure, using tact, discretion and good judgment to respond to all requests in a professional and courteous manner
- Detail Oriented
Preferred:
- Previous automobile collections and recovery experience.
- Experience with working with repossession companies.
- SBRS offers vacation, sick, holiday, life, dental, vision and medical insurance
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $20 - $22
