What are the responsibilities and job description for the Veterinary Customer Service Representative / Receptionist position at South Auburn Veterinary Hospital?
We are a busy, fast paced hospital seeking a full-time veterinary receptionist to join our team. Candidate must be highly motivated, have a strong work ethic and a great attitude. We are looking for someone who is friendly, outgoing, and will be committed to providing the best experience possible for our clients. We offer competitive pay and benefits.
The Customer Service Representative will serve as a direct liaison between our clients and veterinarians, ensuring that both the patients’ needs and clients’ expectations are met. They will be responsible for the following:
- communicating treatment plans
- maintaining meticulous patient records and documentation of client communications
- processing patient prescriptions
- input charges and prepare invoices and estimates
- handle cash transactions and balance the cash drawer
- answer incoming phone calls and emails in a prompt, professional, and courteous manner
- assist in cleaning, stocking and maintenance of the hospital
- understand and educate clients on vaccination protocol as well as other general client education
This position reports to the practice manager.
Job Requirements:
The Customer Service Representative must possess the ability to work well with people, displaying empathy and understanding while supporting the philosophies and procedures of the hospital. The position requires being able to communicate tactfully and maintain calm compassion in emotional situations, as well as to provide our clients with an experience that goes above and beyond their expectations. The Customer Service Representative must be comfortable interacting with animals and working in an environment that can become busy, loud, and/or stressful.
Must be…
- able to multi-task in a fast paced environment
- be detail oriented, reliable and honest
- communicate with confidence
- available to work Saturdays
- must have prior experience working in the field
South Auburn Veterinary Hospital employees receive comprehensive benefits, including:
- Competitive compensation
- 401K option with employer contribution
- Group medical, dental, and vision insurance coverage
- Employee pet discount
- Growth potential
MUST HAVE EXPERIENCE. Regular, timely attendance required.
Must be able to work Saturdays.
High school diploma or GED equivalent is required.
Job Type: Full-time
Pay: $20.00 - $24.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Are you able to work Saturdays?
Experience:
- veterinary customer service: 1 year (Required)
Ability to Commute:
- Auburn, CA 95603 (Required)
Work Location: In person
Salary : $20 - $25
