Customer Service Representative-Akaal Pet Hospital

Akaal Pet Hospital is a long-standing general practice hospital with deep ties to the community, located in beautiful Citrus Heights, California. We value compassionate, high-quality veterinary care for pets, and provide excellent client service in an upbeat and fun working environment. Our animal medical facility provides quality medicine while striving to make an impact in our community and treat our patients/clients like family.

Key Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Check in and check out clients, ensuring accurate record-keeping.
• Process payments, invoices, and assist with financial transactions.
• Provide basic information on veterinary services, policies, and pet care.
• Maintain cleanliness and organization of the reception area.
• Assist with client communication, including reminders and follow-ups.
• Collaborate with the veterinary team to ensure smooth daily operations.
• Handle client concerns with empathy and escalate issues as needed.
  
  

Akaal Pet Hospital aims to provide owners with sound, honest choices for their pets and to provide our patients with excellent and compassionate medical care. We strive to give our customers the best-personalized service possible and to create a friendly, professional work environment for our awesome staff!

Qualifications & Skills

• Previous experience in customer service, preferably in a veterinary or medical setting.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Proficiency with computers and scheduling software (experience with veterinary software is a plus).
• A passion for animals and a desire to provide excellent client service.
• Ability to work flexible hours, including some evenings and weekends.
  
  

Benefits

• Competitive pay based on experience.
• Health insurance options.
• Paid time off and holiday pay.
• Employee discounts on veterinary services.
• Opportunities for growth and training in the veterinary field.
  
  

The hourly pay rate for this position is $16.00 - $18.00 per hour, depending on experience, education, certifications, licensure, and location.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.
  
  

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.